Job summary
Job PurposeProvide comprehensive administrative, clerical support to the Pre-surgical Preparation team and Pre-assessment in a team-based service providing support for each other and ensuring continuity of the service.Retrieval of medical records/case notes and support integration to electronic records.
Main duties of the job
o Work as the ward clerk in the reception areas to meet and greet Maintain accuracy and legibility of patient records in accordance with trust Request, collect, track and manage patient records appropriately for pre-surgical preparation service, ensuring an up to date record is maintained of all case notes locations and paperwork. All case notes dispatched to other departments or hospitals are entered onto hospital tracking To file all patient information accurately in health Book outpatient/pre-assessment appointmentso To confirm appointments with patients and, if a patient cancels or is unwell, and where possible, arrange for an alternative patient to be seen in order to maximises the use of clinic Answer the telephone in a courteous and timely Ensure accuracy in giving and receiving Other clerical duties such as photocopyingo To greet patients with a welcoming and informative Ensure all patients are treated in a kind and courteous Maintain patient Recognise own limitations and seek advice when appropriate, identifying own learning needs to discuss with line manager / Participate in an annual appraisal with relevant reviews and to follow your personal development plan as agreed with your line Undertake all mandatory trainingo Participate in ward meetings and be involved in the decision-making process when changes take place.
About us
We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a