Northumbria Healthcare NHS Foundation Trust
We are delighted to be able to offer a Customer Care Administrator position working for Ponteland Medical Group. The successful post holder will be able to work from any Northumbria Primary Care location with the expectation that your main base will be Ponteland Medical Group.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our teams to develop into new roles.
We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be varied between 08:00 and 18:00 Monday - Friday.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
Main duties of the job
Ideally, the successful candidate will have a background of working in primary care or secretarial, as well as strong customer service and administrative skills.
This position will be based at both the Ponteland Medical Group. The successful candidate will be providing a high level of customer service to patients of NPC practices.
Job responsibilities
1. To answer telephone calls & respond to all enquiries directing the public as appropriate.
2. To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
3. To provide admin support to nursing & clinical staff.
4. To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
5. To provide nonclinical advice to patients, relatives, the public and internal & external agencies.
6. Responsible for the ordering & maintenance of stock levels clinical & non-clinical.
7. To receive confidential information by telephone or face to face and input accurately into SystmOne as appropriate. The job requires a broad range of tasks and offers general admin and secretarial support to the team.
8. To occasionally provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
Person Specification
Qualifications
* NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
Experience
* A knowledge of the EMIS or SystemOne
* Child Protection training
* NSTS Training
* ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Northumbria Healthcare NHS Foundation Trust
Address
Ponteland Medical Group
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