Job summary An exciting and unique opportunity has arisen to join us in the new Elective Hub at The Princess Royal Hospital, Telford. This brand new purpose built Elective Hub opened on the 10th June this year and we are looking to expand our team to help this new area. You will be part of a small team of ward clerk and reception staff working to help with the patient journey through the Elective Hub. The successful applicant will find this role challenging, exciting and rewarding. We wish you every success with your application and look forward to welcoming you to our team. Main duties of the job The successful applicant will need to have experience in dealing with the general public, they will have good IT skills and remain calm under pressure in this challenging role. You will be required to be flexible within the contracted hours. You will also provide cover for annual leave and sickness. Full training will be provided for all candidates. Duties will include; Welcome new patients into the Elective Hub, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for elective patients. Answer the telephone, responding to questions or requests as appropriate. Request and collect (or deliver when requested) notes from various departments. Order transport for patients as requested by nursing staff, competing appropriate paperwork. Ensure records are sent from the unit correctly compiled and completed following patient discharge. Ensure demographics of admitted, transferred and discharged patients are updated electronically and manually. Ensure that CareFlow demographics accurately reflect the units bed state. Working with the MDT to ensure the smooth running of the Elective Hub, maintaining high standards at all times, communicating effectively with work colleagues, ensuring health and safety and cleaning standards of your designated area are kept to high standard. About us As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most - our patients and their families. The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, helpful friendly teams and excellent professional development opportunities. Date posted 21 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum / pro rata Contract Permanent Working pattern Full-time, Part-time Reference number 223-WCK-018 Job locations The Princess Royal Hospital Apley Castle Telford TF1 6TF Job description Job responsibilities For full duties and responsibilities please refer to the attached document entitled Job Description. Job description Job responsibilities For full duties and responsibilities please refer to the attached document entitled Job Description. Person Specification Knowledge Essential An understanding of the requirements of the role Desirable Knowledge of hospital administration system Qualifications Essential Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration Experience Essential Basic Computer skills Desirable Qualification in word processing / IT skills Customer Care Experience Communication Skills Essential Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills. Personal Qualities Essential Ability to work well independently and within a multidisciplinary team Evidence of good interpersonal skills Attention to detail Person Specification Knowledge Essential An understanding of the requirements of the role Desirable Knowledge of hospital administration system Qualifications Essential Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration Experience Essential Basic Computer skills Desirable Qualification in word processing / IT skills Customer Care Experience Communication Skills Essential Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills. Personal Qualities Essential Ability to work well independently and within a multidisciplinary team Evidence of good interpersonal skills Attention to detail Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust Address The Princess Royal Hospital Apley Castle Telford TF1 6TF Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)