Description
Join Estée Lauder Companies at Whitman Laboratories, where a fifth of the company's global sales output is manufactured. As a global leader in prestige beauty, we serve over half a billion consumers annually, offering renowned brands such as Estée Lauder, MAC, Jo Malone London, Clinique, and many more across over 150 countries.
We are seeking a Senior Manager, QC Lab to drive quality, compliance, and continuous improvement initiatives, ensuring regulatory adherence, optimising laboratory operations, and advancing our global and local quality strategies.
Key Responsibilities:
Management of QC Lab Testing
* Lead daily QC lab operations to ensure raw materials, mass, and finished goods meet specifications.
* Manage lab workflow, sample analysis, retention, standards, raw material qualification, TPM testing, outsourced testing, inventory, and documentation.
* Review execution and KPIs related to data integrity checks.
* Provide QC expertise for plant hygiene, environmental monitoring, and risk assessments.
* Liaise with suppliers, R&D, SAS, and other departments regarding test procedures and specification discrepancies.
* Update SOPs and work instructions based on lab trends and CAPAs.
Testing Data Review & Release
* Review and approve routine test data, including sample preparation records, chromatograms, logbooks, calculations, and data sheets.
* Enter test results into SAP/LIMS and oversee the release of raw materials, non-OTC mass, and cosmetic finished goods.
* Review non-routine test data, including microbiological testing for water systems and validation testing.
Equipment Program Management
* Lead QC lab equipment budget, purchases, installations, and change control.
* Review and approve lab equipment qualification protocols and reports.
* Oversee QC lab equipment administration, including calibration, preventive maintenance, and troubleshooting.
Compliance & Continuous Improvement
* Ensure lab processes adhere to regulatory GMPs, company policies, and procedures.
* Participate in internal audits to maintain regulatory readiness.
* Collaborate with Planning, GBSC, QA Labs, Manufacturing, Validation, and Operations to drive continuous improvement.
* Monitor and analyze lab KPIs, implementing improvement strategies.
* Investigate customer complaints, implement corrective actions, and ensure timely resolutions.
* Support plant and global compliance programs, focusing on GMP, Data Integrity, and GDPR.
Personnel Management & Training
* Align QC Lab Managers’ objectives with company and QA strategy goals.
* Partner with Quality leadership for succession planning and fostering a high-performance culture.
* Provide coaching, mentorship, and training for QC lab staff.
* Develop and implement a quality training curriculum for laboratory personnel.
Qualifications
Characteristics of a Successful Candidate
Qualifications
* Minimum of eight years’ experience in managerial roles, preferably within microbiology, analytical chemistry, or product evaluation laboratories in Quality Control for a global consumer goods or pharmaceutical company.
Experience and Knowledge
* Proven ability to manage multiple laboratories in a cGMP environment.
* Experience in developing and overseeing laboratory SOPs and revisions according to regulatory guidelines.
* Experience in handling microbiological and analytical chemistry data integrity requirements necessary in an HC/FDA/global government agency inquiry and/or audit.
* Proficiency in statistical data assessment for quality control and decision-making.
* Proficiency in Microsoft Office Suite, Electronic QMS, and SAP systems is preferred.
Skills and Competencies
* Communication & Coaching: Ability to clearly and concisely convey quality control requirements, issues, and programme implementation to team members. Skilled in guiding cross-functional stakeholders and suppliers through quality control processes and corrective actions.
* Leadership & Collaboration: Strong leadership and interpersonal skills to effectively manage teams, foster collaboration, and drive quality initiatives.
* Problem-Solving: Exceptional analytical skills to identify issues, develop solutions, and implement corrective and preventative actions.
* Data Analysis & Statistical Assessment: Expertise in evaluating data trends and applying statistical methods to enhance quality control and decision-making.
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