An exciting opportunity has arisen within the Trauma and Orthopaedic department at Kent and Medway Orthopaedic Centre (KMOC). We are looking for a forward-thinking individual to work within the team.
The post-holder will be responsible for administration duties including handling notes and other administrative tasks. This post will include Saturday and late working until 8pm on a rotational basis. They will also provide a front-line reception service, delivering a high standard of customer care to a wide range of client groups, including the ward's multi-disciplinary team, patients, relatives, and their careers.
Main duties of the job
The successful candidate will play a proactive role in collecting, investigating, verifying, and recording a high standard of patient demographic and treatment data. The post-holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records, and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
You will have excellent communication and telephone skills and be able to work with the team to provide patient-centred care.
Experience working with the general public and handling confidential information is desirable.
A good knowledge of computers and typing skills are required. Training will be given for specific hospital systems on appointment.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent. The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job responsibilities
Once your pre-employment checks have been completed, you will be contacted by Recruitment to arrange your start date, which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible.
Person Specification
Skills
* Ability to work independently and problem-solve, as well as work as part of a team.
* Possess excellent inter-personal skills.
* Ability to be self-motivated and proactive.
* Ability to enter data precisely.
* Non-clinical manual handling experience.
Qualifications
* Educated to GCSE level or equivalent.
* NVQ Level 3 or equivalent.
* Recognised IT qualification.
Experience
* Previous administrative experience.
* IT literate with excellent keyboard skills.
* Able to manage and prioritise own workload.
* Able to manage time effectively.
* Able to demonstrate a good understanding of the principles of data protection and patient confidentiality.
* Possess experience in dealing with the public.
* Possess clerical experience.
* Work experience in the Hospital/Ward.
* Able to use Microsoft packages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 a year per annum pro rata.
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