Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work. Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change and ultimately improve people’s lives. The triage team is the first point of contact for members of the public and/or organisations who want to raise concerns about a social worker in England. The triage team is responsible for receiving and reviewing all new concerns that are submitted to us and deciding whether there are grounds to investigate those concerns (referred to as the triage decision). Full training will be provided and is specific to the role. What you will do Line manage a team of triage officers, providing regular supervision, supporting the team to progress cases through the triage process in a timely manner and acting as point of escalation where team members are experiencing difficulties in progressing cases. Lead on the allocation of new concerns to team members, providing any necessary initial direction and ensuring consideration is given to whether an interim order may be required. Manage high profile/complex concerns and escalate issues where appropriate, to ensure public safety is maintained at all times. Contribute to Social Work England making well-reasoned, robust, timely and consistent triage decisions by participating in and leading triage decision making, drafting triage decisions and approving written triage decisions of other members of the team. Apply legal tests, frameworks and guidance to determine if recommendations under the triage test are sound and drafted in line with these requirements. Ensure all documentation and evidence of decisions is robust and stands up to internal and external review and audit. Maintain accurate records and case information, using the case management system to ensure the integrity of data and safeguarding of privacy. Respond to stakeholder complaints. Work with the triage manager to ensure timely progression of cases through the triage process, in line with triage guidelines and key performance indicators, through the use of management information and regular review and monitoring of cases. Work with the triage manager in training and developing team members. Work with the triage manager and wider fitness to practise management to ensure the implementation and embedding of change initiatives and continuous process improvement within the triage team. Deputise in the triage manager’s absence as necessary. Your skills, knowledge and experience Experience of managing a team responsible for high volume/fast turnaround casework. Experience of supporting line managers, including the management of change and monitoring of team performance. Experience of working in a customer/client-based environment, with a strong focus on customer service. Ability to identify and resolve problems, including providing sound instruction and advice to others. Strong analytical, critical examination, and decision-making skills with an attention to detail. A strong team player, capable of developing effective relationships at all levels within our organisation. Excellent written communication and drafting skills with the ability to summarise information concisely and accurately, identify key issues and frame sound recommendations and decisions. Excellent verbal communication skills, with the ability to communicate professionally and effectively and build relationships with a wide range of stakeholders, including vulnerable parties, and maintain professionalism in challenging situations. Ability to work independently under pressure in a busy, demanding environment, using prioritisation and organisational skills when managing competing deadlines. Ability to maintain accurate records, manage sensitive information effectively and maintain confidentiality. A demonstrable commitment to inclusion and diversity. Details Job type: Permanent. Working pattern: Full-time. We offer flexible working subject to business need. Salary: £43,391 per year, rising to £45,738 per year after successful completion of a 6-month probationary period. Location: Sheffield/hybrid. Benefits: flexible working, contributory pension, life insurance and benefits portal. Application During the application process, you'll be asked to provide answers to three questions from the job description. These answers will be what your application is scored on, please answer in as much detail as possible using examples where necessary. Benefits Cycle to work scheme Free flu jabs Life insurance On-site gym Schedule Day shift Flexitime Monday to Friday No weekends Work Location: Hybrid remote in Sheffield S1 2AB