Customer Service Administrator(12 MONTH MATERNITY COVER) Toworkaspartofanefficientandprofessionaladministrationteam withinourcustomerservice function in a fast moving, dynamic manufacturing environment. Your New Company: Elite Electronic Systems is a leading provider of high-quality electronic manufacturing services. With a commitment to excellence and innovation, we serve a diverse range of industries, including medical, automotive, and industrial sectors. Our team is dedicated to delivering superior products and exceptional customer service. As our next Customer Service Administrator, you will manage day-to-day customer service tasks, including customer orders, deliveries, stock placement, and providing support to the wider team. Key Responsibilities Act as a first point of contact for Customers Compile reports and maintain records. Attendremoteandfacetofacemeetingswithcustomers. Initiate Customer quotations and reviews before loading orders on to our internal systems. Expedite orders through internal and external liaison. Direct customer feedback to relevant departments. Report and record customer complaints, delivery failures, and returned loads. Assist with investigations where required. Discuss material requirements and lead times with customers. Review quarterly order forecasts with customers, and report into the business. Answer incoming calls to Elite ES Customer Services Perform other general administrative duties as required. Key Requirements: Knowledge and experience of working with an MRP system. Solid working knowledge of MS Office packages, particularly Excel Experience in a fast-paced customer service environment. Understanding of financial decision-making. Strong communication skills ProficientcomputerknowledgeandskillswithexperienceofERPsystemsincluding forecasting, invoicing, and MS Office. What We Offer: 4 day working week. Competitive salary and benefits package. Comprehensive training and development opportunities. A supportive and collaborative working environment. Opportunities for career advancement within a growing company. State-of-the-art facilities and equipment. CLOSING DATE: Thursday 20th March 2025 Elite Electronic Systems is an Equal Opportunity Employer and welcomes applications from all sections of the community