Sureserve provides market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Sure Maintenance, part of Sureserve Compliance (North), are a market leading heating and hot water specialist with over 40 years of successful delivery and a growing client base.
We are recruiting for diligent, professional Contract Administrators to join our busy team in Liverpool, working as part of the administration team looking after our clients and customers.
This role is fixed-term for 6 months initially with a view to going permanent.
Overview of the Role
Contract Administrators are a key part of the team providing frontline support and outstanding customer service for our social housing and public sector clients.
Roles and Responsibilities:
* Provide excellent customer service to residents and clients.
* Answer telephones and emails from customers and clients, book appointments, and deal with queries.
* Manage email inboxes and online webchat services, responding appropriately.
* Schedule engineers for both planned works and responsive repairs.
* Chase up incomplete jobs and reschedule when appropriate.
* Deal with problems and complaints and escalate when necessary.
* General administration and other duties as required.
Relevant Skills and Behaviours:
* You must have excellent communication and customer service skills gained within a customer-focused environment.
* The ability to communicate with clients, residents, engineers, and management effectively.
* You will be highly organised and a team player.
* Be able to thrive in a demanding and dynamic environment.
* You must be IT literate with experience in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly.
* Experience of domestic gas administration or similar is highly desirable but not essential.
* Outstanding customer care skills and a professional approach.
* Ability to work under pressure and manage challenging situations calmly.
* Problem-solving and decision-making skills.
* Adaptability and flexibility to deal with fast-changing situations and environments.
* Attention to detail and ability to multi-task.
* Proficiency in English.
What We Offer:
* Employee wellbeing programme.
* Increasing holidays based on length of service.
* Enhanced Maternity & Paternity Packages.
* Cycle to Work Scheme.
* Employee Voice Forum.
* Social activities for all of our teams.
* Sureserve Legends - celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status.
We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to hr@suremaintenance.co.uk if needed.
Applicants will be required to undergo right to work and DBS checks as part of our employment procedures.
Apply today to join our team!
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