Salary: Circa £28,000 per annum Contract type: Permanent Location: Great Abington, Cambridge CB21 6AD (Agile; approximately 2 days a week from our office) This is a permanent, full time vacancy. The Vacancy Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail? We are looking for a confident, friendly and proactive person to join us as a Dementia Information and Communications Officer. Alongside other officers, you will provide day-to-day operation of the Dementia Research Infoline, answering questions from the public about dementia, dementia research, and opportunities to get involved in research. You will also play a key role in maintaining the relationship of the partnership between Alzheimer’s Research UK and Join Dementia Research, support outreach projects to underserved audiences, and help with updating and producing the charity’s dementia health information resources. The Information Services team at Alzheimer’s Research UK provides information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources, promoting research involvement and actively helping people to take part in studies. Please note that the Dementia Research Infoline does not provide counselling or medical advice. This role will be known internally as Information Officer. MAIN DUTIES & RESPONSIBILITIES: Day-to-day delivery of the Dementia Research Infoline Acting as the first point of contact for Dementia Research Infoline callers, providing information over the phone and signposting to other organisations. Responding to Infoline enquiries by letter, social media, and email. Registering people to Join Dementia Research, processing and recording volunteer health information. Supporting existing volunteers on Join Dementia Research with tech issues and discussing research opportunities. Maintaining an up-to-date library of responses to common health and research enquiries. Promoting research participation Discussing with the public the different ways to get involved in research and types of studies seeking volunteers. Managing the confidential handling of personal data. Promoting research participation to internal and external audiences, focusing on underserved audiences. Creation and dissemination of health information Writing and updating evidence-based health materials in various formats. Liaising with expert and lay user reviewer volunteers. Raising awareness in underserved communities Disseminating information and resources to underserved communities. Finding opportunities to raise awareness in hard-to-reach audiences. Embedding inclusive practices in the work delivered by the Information Services team. WHAT WE ARE LOOKING FOR: Science graduate or equivalent education (biomedical or biological subject). Experience discussing health or research with the public. Ability to write complex health information simply and accessibly. Understanding of GDPR and information governance. Appreciation of the emotional impact of dementia. Resilience for dealing with challenging calls. Confident, friendly, and professional attitude. Willingness to work flexibly within a small team to cover core Infoline hours (9am-5pm). Strong communication skills. Willingness to travel independently in the UK occasionally. The closing date for applications is 1st January 2025, with interviews likely to be held the week commencing 6th January 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date.