We are looking to further expand our team of Reception and administrators - working Mondays to Fridays. All training is available from our friendly staff.
JOB SUMMARY
Availability to cover shifts within Monday to Friday 7:30am to 6:30pm, Occasional Shifts until 8.00pm.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist, and direct patients in assessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.
Our ideal candidate will have previous experience in a customer-facing role and have an understanding of the EMIS Clinical Computer System.
DUTIES and RESPONSIBILITIES
* Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
* Maintaining and monitoring the practice appointments system
* Processing telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
* Processing and distributing incoming and outgoing mail
* Taking messages and passing on relevant information in an effective manner
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with practice policies
* Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
* Clearing and re-stocking of consulting rooms as required
* Providing clerical assistance to practice staff, as required, including work/data processing, filing, photocopying, and scanning
* Ordering, re-ordering and monitoring of stationery and other supplies
* Maintaining the reception area, notice boards and keeping the leaflet dispensers tidy and free from clutter
CONFIDENTIALITY
In the course of seeking treatment, patients entrust us with sensitive information regarding their health and other matters. They do so in confidence and have the right to expect that staff respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, or other healthcare workers may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
HEALTH and SAFETY
The post holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice Health and Safety Policy.
This will include:
* Using personal security systems within the workplace according to practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
* Actively reporting health and safety hazards and infection hazards immediately when recognized
* Keeping own work areas and general patient areas clean, assisting in the maintenance of general standards of cleanliness
* Undertaking periodic infection control training (minimum annually)
* Reporting potential risks identified
* Demonstrating due regard for safeguarding and promoting the welfare of children
EQUALITY and DIVERSITY
The post holder will support the Equality, Diversity, and rights of patients, carers, and colleagues, to include:
* Acting in a way that recognizes the importance of people’s rights, consistent with practice procedures and policies
* Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues
* Behaving in a manner that is welcoming and non-judgmental
PERSONAL/PROFESSIONAL DEVELOPMENT
The post holder will participate in any training program implemented by the practice as part of this employment, with such training to include:
* Participation in an annual individual performance review
* Taking responsibility for own development, learning, and performance
We offer a friendly and supportive environment with career progression and professional development.
QUALITY
The post holder will strive to maintain quality within the practice and will:
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions
* Contribute to the effectiveness of the team
* Work effectively with individuals in other agencies to meet patients' needs
* Effectively manage own time, workload, and resources
CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES
The post holder will:
* Apply practice policies, standards, and guidance
* Discuss with other team members how the policies, standards, and guidelines will affect own work
* Participate in audit where appropriate
Job Types: Full-time, Part-time, Permanent
Pay: £11.44 per hour
Expected hours: 22.5 – 37.5 per week
Benefits:
* On-site parking
Schedule:
* Day shift
* Overtime
* Weekend availability
Application question(s):
* Have you any experience using EMIS Software or any general IT Skills?
Experience:
* Medical Receptionist: 1 year (preferred)
Work Location: In person
Application deadline: 15/02/2025
Reference ID: Garston Medical Centre Reception/Admin
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