Job Description
Job Role
Dennison JCB have an exciting opportunity for you to join our team as a Full Time Parts Supervisor.
Hours & Location
This position will be based at our Dennison JCB Depot in Ballyhartfield, Templepatrick. The core hours of work will be Monday to Friday; 08:30 – 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.
About The Role
Key Duties & Responsibilities
* Day to day supervision of a team of parts people – managing performance against targets, conducting probationary reviews, performance appraisals & progress meetings, managing absence etc.
* Coaching and developing parts team members – identifying training needs and ensuring these are followed up on
* Parts sales to customers via telephone and face to face
* Developing and growing our established online parts sales presence
* Co-ordinating stock checks and discrepancy checks
* Creating and maintaining price support for parts cases
* Management of stock inventory and stock health
* Allocation of key customers to the parts team and follow up on parts sales progress
* Liaison with JCB on current promotions and implementation of these (working with internal marketing team to publicise)
* Analysing parts sales spend and reporting on this
* Relationship building with customers – building up existing customer accounts and business development to identify and secure new customers for parts sales
* Ensuring that customer demands are met, and that the correct solution is supplied
* Complying with all relevant health and safety regulations and best practice and promoting this throughout the aftersales department
* Ad hoc duties commensurate with the position
Skills Needed
Sales, People
About The Company
Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles
Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.
Why Choose Dennisons?
Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment. Whether it's sales, rentals, bodyshop services, or part supplies, you'll find an area that suits your skills and interests.
Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry. Working with us means being part of a team that values excellence and forward-thinking.
A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment.
A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation. Our incredible staff works together to achieve the highest standards in our industry, supported by our loyal customers
Company Culture
Your Future with Dennisons
At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination.
We believe our staff are our most valuable asset.
We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:
Generous holiday entitlement
* Cycle to Work Scheme
* Access to a pension scheme with generous employer contributions
* Healthcare benefits
* Retail discount scheme
* Free on-site parking at all our sites
* Ongoing training and development opportunities and Volvo manufacturer training
* A friendly work atmosphere within a real team environment
* Long term career prospects
Desired Criteria
* Previous experience with attachment sales would be advantageous
Required Criteria
* Relevant parts sales experience, working within a franchised dealership parts department
* Experience of working in or knowledge of the plant or agri industry
* Previous experience of supervising staff performance
* Previous experience of managing customer demands and expectations to the required standard
* Possession of a valid, full driving licence
* Leadership & People Management – Possess the ability to give direction and equip staff with knowledge to enable them to do their job. Develops, motivates and excites staff. Gives training and coaching to reach required standards. Encourages and recognises the contributions of individuals and teams, Invites their views and suggestions
* Teamwork - Must be an effective and supportive member of a high performing team that pro-actively supports others to achieve the overall targets
* Commercial Awareness - Understands and applies commercial and financial principles. Views issues in terms of costs, profits, markets and added value
* Decision Making & Problem Solving - Is proactive in identifying and analysing potential problems, and finding solutions using sound and non biased ideas. The ability to effectively collect and analyse information to arrive at timely and considered decisions
* Influencing & Negotiating - Ability to Influence others by presenting well reasoned arguments and ability to persuade others by planning discussions and bargaining to achieve their desired effect
* Customer Service Standards - Can clearly identify and understand what is required to meet, targets, objectives, performance indicators, quality standards and service standards associated with appropriate level of role. Delivers services to meet customer expectations
* Communication – Can communicate (written & verbal) both internally and externally in a coherent and professional manner at all times
* Organisation – Can work methodically within defined processes and pays attention to detail
* IT Skills – Ability to use common computer packages and systems
* Adaptability – Understands that different situations and levels may call for different skills / approaches, enjoys the challenge on unfamiliar tasks and is open to change
* Resilience - Pursues everything with energy, drive and seldom gives up before finishing, especially in the face of resistance, setbacks or target deadlines
* Self Assertion & Personal Impact - Manages a range of difficult situations. Confronts problems and remains resilient to setbacks. Accepts total responsibility for own area of work. Remains positive and focused. Makes a strong positive impression based on knowledge, skills and abilities
* Must possess a responsible and methodical attitude to work
* Must be open and honest and work at all times with integrity
Closing DateMonday 7th April, 2025