We are seeking a proactive and detail-oriented Office Administrator to join our Food Manufacturing team. This role is crucial to maintaining smooth office operations, with responsibilities spanning customer service, order and dispatch processing, transport supplier coordination, and administrative support.
This is a full time (Mon-Fri 9am-5pm) position on site with free parking provided (own means of transport is essential).
Key Responsibilities
1. Customer Service & Order Management
Monitor and manage emails throughout the day, including processing overnight orders, responding to customer queries, and resolving delivery/order issues.
Handle incoming calls, addressing customer inquiries and liaising with internal teams to provide accurate information.
Book deliveries with customers, ensuring clear communication regarding shipment schedules.
Maintain professional and friendly interactions with customers via phone, email, and in-person visits.
2. Dispatch & Logistics Coordination
Liaise with the warehouse and production teams to track stock levels and production timelines.
Update and maintain key operational lists, including stock lists, dispatch lists, production schedules, and business dashboards.
Follow up with suppliers and logistics providers (e.g., MQ/DB/JB) to resolve order and delivery queries.
Obtain and verify proof of de...