Job description /Job responsibilities PRINCIPAL DUTIES AND RESPONSIBILITIES 1: Reception duties: Greet patients and Respond to all queries and requests for assistance from patients and other visitors - Monitor flow of patients ensuring the appointment system accurately reflects the arrival of patients - Ensure patients without appointments, but who need an urgent consultation, are seen in a logical and non-disruptive manner - Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed correctly - Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date - Action requests for ambulance transportation and enter details on the computer - Ensure reception and waiting areas are kept neat and tidy 2: Repeat prescribing system: Receive patients requests for prescriptions whether in writing, e-mail or in person - Deal with requests from patients to collect prescriptions and medication - Collect and record relevant charges for prescriptions - Ensure out of date repeats are brought to the attention of the registered doctor and appropriate subsequent action taken - Report any problems and ensure that follow up action is taken to resolve such matters 3: Appointment system: Ensure total familiarity with all appointment systems including regular and incidental variations - Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record - Monitor effectiveness of the system and report any problems or variations 4: Telephone system: Receive and make calls as required answering any queries that arise - Divert calls and take messages as appropriate ensuring accuracy 5: Start and end of day procedures Open up premises at the start of the day: set alarm to day function and make all the necessary preparations to receive patients. Secure premises at end of the day: ensure building is totally secured, internal lights turned off, computer system secure and alarm activated if you are the last to leave 6: Any other delegated duties considered appropriate to the position by the practice manager