Job summary This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System Organisations within scope are as follows: Hampshire and Isle of Wight Integrated Care Board Southern Health Foundation Trust Portsmouth Hospitals University NHS Trust University Hospital Southampton Solent NHS Trust South Central Ambulance Service Isle of Wight NHS Trust Hampshire Hospitals Do you want to make a difference to our patients and families? Do you thrive in a fast-paced environment? If so, we would love to hear from you. We are seeking an enthusiastic, motivated, and flexible individual to fill the position of Ward Clerk. We are a dedicated team who pride ourselves in providing an excellent standard of care to our patients and supporting our wonderful clinical staff. We are a busy, forward-thinking department where teamwork is paramount and good customer care essential. Main duties of the job This role will involve working on the ward reception desk, taking and making calls to patients, other Trust staff and external teams, notes management, and other general administrative duties. Our Wards deal with a high volume of patients and families daily. Our ideal candidates will thrive in a busy, fast paced environment, enjoy dealing with a variety of people both face to face and over the telephone, be flexible to the needs of the service, and also be able to manage competing priorities efficiently. Candidates should have a good level of experience working in an administrative environment and must also be computer literate. Previous NHS experience and knowledge of hospital systems would be an advantage. This position can take full advantage of Portsmouth Hospitals University Trust's staff benefits; including, but not limited to: About us Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff. Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust. Date posted 14 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,614 a year Contract Permanent Working pattern Full-time Reference number REF1366Q Job locations Southwick Hill Road Cosham PO6 3LY Job description Job responsibilities Maintain accurate computer and manual records relating to the admission, transfer, and discharge of patients. Maintain the integrity and security of patient Health Records at all times and especially take note of the Health Records Standards and Procedures and Record Keeping Policy. Obtain case notes as required. File investigation results. Ensure that medical notes and trolley are kept tidy and updated. Liaise with the portering department or discharge lounge to arrange transfers and discharges of patients and their property. Carry out basic office tasks for the ward i.e., photocopying, general filing, etc. Act as ward receptionist dealing with personal callers and helping to promote good public relations. Deal with telephone calls ensuring that they are diverted to the appropriate person. If necessary, take messages and ensure that they are distributed according to the local guidelines. Any other duties as agreed with the Line Manager and Ward Manager. Job description Job responsibilities Maintain accurate computer and manual records relating to the admission, transfer, and discharge of patients. Maintain the integrity and security of patient Health Records at all times and especially take note of the Health Records Standards and Procedures and Record Keeping Policy. Obtain case notes as required. File investigation results. Ensure that medical notes and trolley are kept tidy and updated. Liaise with the portering department or discharge lounge to arrange transfers and discharges of patients and their property. Carry out basic office tasks for the ward i.e., photocopying, general filing, etc. Act as ward receptionist dealing with personal callers and helping to promote good public relations. Deal with telephone calls ensuring that they are diverted to the appropriate person. If necessary, take messages and ensure that they are distributed according to the local guidelines. Any other duties as agreed with the Line Manager and Ward Manager. Person Specification Experience Essential Everyday experience with Microsoft Office and similar databases Qualifications Essential GCSE English, Grade C or above Skills and Knowledge Essential Strong customer service skills Ability to achieve high levels of accuracy ensuring deadlines are met Ability to communicate effectively at all levels Work effectively as part of a team and independently when required Confidentiality and discretion Person Specification Experience Essential Everyday experience with Microsoft Office and similar databases Qualifications Essential GCSE English, Grade C or above Skills and Knowledge Essential Strong customer service skills Ability to achieve high levels of accuracy ensuring deadlines are met Ability to communicate effectively at all levels Work effectively as part of a team and independently when required Confidentiality and discretion Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Portsmouth Hospitals University NHS Trust Address Southwick Hill Road Cosham PO6 3LY Employer's website https://www.porthosp.nhs.uk/work-for-us/ (Opens in a new tab)