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Role: BMC TSOM and BHOM Support Engineer
Job Type: Permanent
Location: Wokingham, UK (Hybrid)
Ready to utilise your skills in providing L3 operational support on TSOM, BHOM and configure BMC products?
We have an exciting role for you as an BMC TSOM and BHOM Support Engineer
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
* Shape the future of TCS.
* Be part of an exciting team who challenge themselves every day.
* Grow your career, while being exposed to new technologies.
The Role
As a BMC TSOM and BHOM Support Engineer, you will provide L3 operational support on TrueSight (TSOM), BHOM, as per agreed SLAs. Implement, customize, and configure BMC products.
Key responsibilities:
* Adopt, aspire, strive to use 'Best in Class' standards.
* Engage and assist all technical leads and colleagues.
* Responsible for the execution of the Process (directly perform or delegate responsibilities). Includes operating the defined and agreed process, ensuring it interfaces with all other relevant processes, reviewing the effectiveness and efficiency of the process, performing process audits and managing the process improvement cycle.
* Coordinate initial identification of Assets within the sections of the department.
* Data request processing.
* Experience on Windows, Linux OS, ITIL Framework.
* Networking Basics for Troubleshooting.
* Patching & Version Upgrades.
* Provide operational support on TrueSight (TSOM), BHOM, as per agreed SLAs.
* Implement, Customize, and configure BMC products.
* Maintain TSOM Application platform availability as per agreed availability commitment.
* Integrate BMC products to each other and third-party applications.
* Collaborate with relevant support teams to drive automation in asset tagging.
Your Profile
Essential skills/knowledge/experience:
* Working Knowledge of TrueSight Ops Management, Patrol, TrueSight.
* Ability to work with significant deadlines for SRE & DevOps projects.
* Provide operational support on BPPM/TrueSight, BMC Server Automation, as per agreed SLAs.
* Working knowledge of latest version of BMC Products, various migration tools along with BMC Helix.
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.
You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps
Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Application Process
1. Online application > 2. Technical discussion > 3. Managerial discussion > 4. HR discussion (EP role – usually)
Join us and do more of what matters. Apply online now.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Industries
* IT Services and IT Consulting
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