An experienced Field 2nd Line IT Support Engineer with at least 3 years of experience is needed to join the team at entrust IT, a leading Managed Services Provider supporting IT infrastructures for multiple clients. The role will cover Milton Keynes or the surrounding region on a full-time, remote (work-from-home) basis.
Candidates must be good communicators, clear thinkers and friendly people. Broad experience is valued, especially around managing IT for organisations from 20-500 users and varying needs.
Working hours are Monday to Friday, plus a weeks on-call cover on rotation across the team.
This is an excellent opportunity to progress your career with a varied workload, and an opportunity to show your potential across a range of technical challenges.
The role involves:
* High-quality tools
* Home and client-site working in your region
* Varied challenges and a focus on good quality work
Key Responsibilities:
* As an IT Field Engineer, you will already have experience with remote analysis of issues, diagnosis and support.
* Work with the customer to understand each issue so that you can recreate it, diagnose it or escalate it to 3rd line colleagues with specialist skills where necessary.
* Monitor and follow up on client's issues, taking ownership to see they progress to a conclusion.
Required Qualifications & Experience:
* At least 3 years of IT Support experience, preferably including on-site networking.
* Maths and English qualifications equivalent to GCSE C or above.
* Full Driving Licence.
* Access to own vehicle for visits to client sites in the region (subsidised via expenses).
* Home office environment suitable for working from home, plus some storage space for limited spares stock.
* DBS Check.
* Other additional GCSEs at C or above (or equivalent).
* Microsoft Certifications.
* CompTIA Certifications.
Desirable Skills:
* Ability to work on own initiative and in a team.
* Good communications skills.
* Ability to work effectively on client sites, balancing creative problem-solving with safe/recoverable ways of working.
* Ability to problem solve in a logical manner.
* Efficient, well-organised, and able to prioritise.
* Able to update stakeholders, manage risk and understand client priorities.
* Maintaining & improving technical documentation.
* Out of Hours cover on a rotating schedule with other colleagues.
Desirable Experience:
* Windows Desktop and Server operating systems.
* Cloud Services (control panels, Microsoft 365).
* Desktop support diagnosing problems.
* Networking, broadband, VoIP.
* Mobile Device Support.
* On-premises networking.
* Networked printers, scanners and phones.
* Remote/virtual desktop (Citrix, for instance).
* Remote Support Tools such as Connectwise Control.
* Ticketing platforms such as Connectwise Manage.
Benefits:
* Friendly environment.
* Home-based/remote working.
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
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