Job summary Here at the Mid Yorkshire Teaching NHS Trust an exciting opportunity has arisen for a Clerical Officer within the Orthotic Department. We require someone who has excellent organisational and communication skills to join our Orthotics Team. The successful candidate will be a key member of our team and play an important role in supporting out clinical staff in delivering an excellent service to our patients and visitors. The position is part time 28 hours per week, working Monday-Thursday between 08:30am-16:30pm. The department is closed over Bank Holidays. We are a 3 site Trust and as part of your role you may be required to work across all 3 sites occasionally. We offer a regular staff shuttle service between all 3 sites for staff convenience. Main duties of the job To provide a contact either face to face or by telephone to the patients who are in contact with the department. Request, cancel and re-arrange appointments in line with local and national targets. Liaise with support services. The post holder will be responsible for their designated clinic clerical duties in the department. To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched. Receive, sort, and distribute goods and post delivered to the ward/department in line with the Trusts Moving & Handling policies. Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary. About us We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day. Application guidance: We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. Its important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata for part time Contract Permanent Working pattern Part-time, Flexible working Reference number C9377-ATS0179 Job locations Pinderfields Hospital Aberford Road Wakefield West Yorkshire WF1 4DG Job description Job responsibilities To provide a contact either face to face or by telephone to the patients who are in contact with the department The post holder will be responsible for designated clerical duties in the department Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators Promote effective customer focused communication with patients and service users. To respond to telephone and / or face to face enquiries complying with departmental guidance Request, cancel and re-arrange appointments in line with local and national targets. To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched. To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters. To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager. Assist with the preparation of patient records for outpatients in a timely manner as and when required. Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary. To arrange transport as necessary for the patient in accordance with requirements of the department. To carry out general administration duties and provide clerical assistance, as required. Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system. Receive, sort and distribute goods and post delivered to the ward/department. To cover goods in which includes moving and manhandling patient goods and stock received, as required. To organise and move clinic boxes on daily bases, ensuring patient goods are stored and sent to the relevant site / clinic room. Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation. The post holder will give relevant assistance and training as and when required to support all colleagues. Job description Job responsibilities To provide a contact either face to face or by telephone to the patients who are in contact with the department The post holder will be responsible for designated clerical duties in the department Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators Promote effective customer focused communication with patients and service users. To respond to telephone and / or face to face enquiries complying with departmental guidance Request, cancel and re-arrange appointments in line with local and national targets. To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched. To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters. To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager. Assist with the preparation of patient records for outpatients in a timely manner as and when required. Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary. To arrange transport as necessary for the patient in accordance with requirements of the department. To carry out general administration duties and provide clerical assistance, as required. Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system. Receive, sort and distribute goods and post delivered to the ward/department. To cover goods in which includes moving and manhandling patient goods and stock received, as required. To organise and move clinic boxes on daily bases, ensuring patient goods are stored and sent to the relevant site / clinic room. Attend regular departmental meetings. Attendance at least half of the meetings each year is an expectation. The post holder will give relevant assistance and training as and when required to support all colleagues. Person Specification Personal Attributes Essential Friendly, respectful of colleagues. Experience Essential Experience of good customer or patient care. Work with IT systems. Desirable Previous experience in an administrative role. Experience of working within a related area e.g. Health/Social Care Setting. A willingness to learn NHS computer software systems. Experience of working with confidential material. Knowledge and Awareness Essential Confidentiality issues. Awareness of own limitations. Desirable Awareness of Health & Safety issues. Awareness of Moving & Handling issues. Skills and Abilities Essential Keyboard skills. Develop and maintain positive working relationships. Demonstrate effective and clear written, verbal and telephone, communication skills Work with demanding workloads and prioritise tasks. Maintain a safe working environment for self and others. Willingness to take on tasks. Desirable Proven record of excellent filing and organisational skills. Other Essential Ability to satisfy Occupational Health screening. Adaptable and flexible according to the demands of the service. Understanding of need to maintain confidentiality. Qualifications Essential Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience. Desirable NVQ Level 2 qualification in related subject. IT skills qualifications; CLAIT or ECDL computer course. Person Specification Personal Attributes Essential Friendly, respectful of colleagues. Experience Essential Experience of good customer or patient care. Work with IT systems. Desirable Previous experience in an administrative role. Experience of working within a related area e.g. Health/Social Care Setting. A willingness to learn NHS computer software systems. Experience of working with confidential material. Knowledge and Awareness Essential Confidentiality issues. Awareness of own limitations. Desirable Awareness of Health & Safety issues. Awareness of Moving & Handling issues. Skills and Abilities Essential Keyboard skills. Develop and maintain positive working relationships. Demonstrate effective and clear written, verbal and telephone, communication skills Work with demanding workloads and prioritise tasks. Maintain a safe working environment for self and others. Willingness to take on tasks. Desirable Proven record of excellent filing and organisational skills. Other Essential Ability to satisfy Occupational Health screening. Adaptable and flexible according to the demands of the service. Understanding of need to maintain confidentiality. Qualifications Essential Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience. Desirable NVQ Level 2 qualification in related subject. IT skills qualifications; CLAIT or ECDL computer course. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Mid Yorkshire Teaching NHS Trust Address Pinderfields Hospital Aberford Road Wakefield West Yorkshire WF1 4DG Employer's website https://www.midyorks.nhs.uk/ (Opens in a new tab)