Job Overview The post holder will primarily provide Bank administrative and clerical support to the Radiology Department, involving direct contact with patients. The post involves data input into the EPIC and ICE computer systems. Main duties of the job Provide an efficient and effective service to both patients and other staff Maintain a customer care approach at all times. Support the introduction of Government, Trust, and Departmental quality and business initiatives. Actively encourage feedback as part of the departmental quality initiative Maintain the high standards of the department by contributing towards individual and team objectives Maintain good communication and relationships with a number of stakeholders including patients and other users of the service Convey factual information to patients, including children re: examinations; To input patient details accurately into EPIC. Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity. Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff. Working for our organisation Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Detailed Job Description And Main Responsibilities Participate in departmental meetings. Attend training as and when required Act as mentor and trainer for new staff and support induction programme Check Patients in to appropriate appoints Provide high level of customer service. Please see Job Description and Person Specification for further information Person specification Qualifications Essential criteria 5 GCSE or Equivalents A-C Desirable criteria NVQ in customer care or equivalent qualification Experience Essential criteria Previous reception duties Customer care/dealing with the public face to face or by telephone Desirable criteria Knowledge of the Health Information Systems Skills & Knowledge Essential criteria Flexible – able to work on own initiative and within a team Good telephone manner Ability to work to deadlines. Able to work on own initiative and prioritise workload Ability to prioritise work and to adapt to changing circumstances. Quick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere. Ability to work without supervision Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As a well performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. We have an ongoing commitment to improving the health and care services for the 900,000 people we serve across Berkshire, Hampshire, Surrey and south Buckinghamshire. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities. We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future. Apply online now