PP Associates are delighted to be supporting a growing business in Warrington to find a Customer Service Advisor.
As Customer Service Advisor you will be responsible for all types of inbound customer queries. Your role will be busy, fast-paced, and varied. Your role will be office-based and not a callcentre environment and you will be supported by experienced colleagues and your manager.
As a Customer Service Advisor, you will play a pivotal role in ensuring customer satisfaction by:
* Responding to inbound queries related to orders, warranties, defects, and deliveries
* Accurately updating customer query data in our system for team transparency
* Collaborating across departments and with partners to resolve customer issues
* Processing and sending sales orders promptly and accurately to partners
* Preparing and processing customer quotes, including service charges
* Meeting SLA and KPI targets related to response times and resolution outcomes
What We are Looking For:
* Proven experience in a customer service role
* Excellent relationship-building skills with a customer-first mindset
* A calm, empathetic approach combined with diligence and high standards
* Proficiency in IT, with the ability to learn new systems quickly.
Your Opportunity:
1. Stability
2. Longevity
3. Training
4. Suppo...