CR3 is currently working with a leading UK insulation supplier based in Chelmsford who are looking for a Customer Service Advisor to join their team on a full-time basis.
This is a fantastic Customer Service Advisor opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.
Benefits:
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£25k - £30k
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Company pension
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20 Days holiday
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Xmas shut down
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On-site parking
Customer Service Advisor Responsibilities will include but are not limited to:
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Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems
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Taking client bookings
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Work closely with the customers to ensure customers are getting the service they have been promised
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Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate
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Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer
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Provide reactive and proactive support to increase customer retention
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Ensure all missed calls are followed up
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Provide ETAs and servicing history to customers when requested
The successful Customer Service Advisor candidate will have experience working within a customer service environment, excellent communication skills, the ability to use own initiative, work well under pressure, be organised, efficient and able to multitask. Office experience is preferred but not essential.
A car driver is essential due to their remote location, closest public transport is 2 miles away