Brook Street Recruitment is working with our client in Derry/ Londonderry to recruit a new full time and permanent Customer Service Internal Sales Representative
The Customer Service Internal Sales Representative is a central point of contact between external Customers and the company.
PLEASE NOTE THAT THIS ROLE IS OFFICE BASED - ITS NOT REMOTE AND IT IS LOCATED IN NORTHERN IRELAND !
Responsible for providing first class sales support to the company Sales Team, ensuring all customer orders and issues are addressed in a timely fashion as well as liaising between customer, internal departments to ensure efficient co-ordination of the customer order process using the SAP system.
Duties
* Managing all aspects of order entry, order processing and order shipment
* Communicating with customers regarding issues such as order status, order changes and confirmations, as well as any complaints or questions in a professional and courteous manner.
* Maintaining customer records to include weekly reporting on order status
* Preparation of reports for internal / external sales meetings and customer visits
* Preparing and issuing quotes for their portfolio of House Accounts
* Identify and target new opportunities within their House Accounts
* Log and respond to Customer score cards / Performance Metrics
* Creating and maintaining customer records in SAP systems, including order preferences, product specific feedback, address information, billing information, and contact preferences
* Working with Buyers and Planners to achieve on-time customer deliveries
* Complying with and supporting all Health, Safety & Environmental programs, policies and procedures
* Performing any other job-related duties and responsibilities as may be assigned
Essential Criteria:
* GCSE Maths & English (or equivalent)
* 2 years' demonstrable Customer Services experience
* Strong organisational skills and attention to detail
* Ability to demonstrate excellent relationship building skills
* Excellent communication skills, both written and verbally
* Excellent IT skills including use of MS Office & Excel
Desirable Criteria:
* Experience working within a global Company
* Previous experience with SAP
This is a site-based role, 38 hours per week Mon - Fri 08:00 - 17:00 & 08:00-12noon on Friday, there is no flexibility.
Salary can be discussed on application - send your CV and Cover Letter explaining why you think you are a fit for the role to Colleen Farquharson via the apply link
Close date is Tuesday 4th Feb at 5.30pm - Please note cover letter is essential
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.