Job description
Team Management
• Train, supervise, and motivate employees to meet store goals.
• Plan, organize, and prioritize tasks for optimal team productivity.
• Develop team performance, focusing on conversion and customer service.
• Produce team rotas and monitor performance.
• Assist with performance management, training, and coaching.
Training
• Help implement induction programs for new employees.
• Assist in training and developing the store team.
• Encourage completion of required E-Learning.
• Ensure service standards align with Swatch guidelines.
Security
• Open and close the store per company policies.
• Implement security procedures and manage stock.
• Maintain awareness of product security hot spots.
• Conduct stock checks and audits.
Reporting
• Accurately report administration and stock control.
• Collate sales figures.
Sales
• Provide friendly, memorable customer service.
• Maintain product knowledge and assist with displays.
• Contribute to sales targets and deliver exceptional service.
Cash Handling
• Reconcile tills daily and ensure secure cash handling.
• Handle transactions responsibly, including cash, cards, and international currency.
Store Care
• Keep the store clean and presentable.
• Maintain health and safety standards and visual merchandising.
Communication
• Adhere to company policies and attend briefings.
• Communicate effectively at all levels.
• Present professionally and understand international customer customs.
• Attend Retail Managers' Meetings in the absence of the Store Manager.
Product Knowledge
• Attend training and stay informed on new products.
• Deliver product knowledge to customers and train colleagues.
Merchandising
• Display products per company policies and maintain high presentation standards.
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