University Hospital Southampton NHS Trust
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Open only to applicants from Hampshire & Isle of Wight NHS Integrated Care System, which is limited to:
Hampshire and Isle of Wight ICB, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Hampshire and Isle of Wight Healthcare NHS FT, South Central Ambulance Service, or Hampshire Hospitals FT.
Main duties of the job
As part of a strategic move, we are expanding our first-line IT service desk team and adding a supervisor post. This role is perfect for someone looking to grow as a team lead and you will have the full support of experienced managers for training and guidance. The candidate we're looking for has a generalist approach to IT; you're not afraid to troubleshoot issues in web applications, desktop applications, laptops, desktops, printers, you name it. Comfortable taking phone calls and speaking to service users, you will be a key part of the IT service desk team, whilst also making sure the rotas are planned and new systems are understood.
Job responsibilities
* High level of understanding of what it means to deliver customer service
* Experience in people management/supervision
* Writing IT technical knowledge in simple plain English
* Demonstrable ability to solve complex problems
* Experience in presenting material to a range of stakeholders
* Ability to manage own workload when faced with conflicting priorities
Person Specification
Qualifications
* Degree or equivalent experience in application support
Knowledge and experience
* Ability to explain IT issues to non-IT staff and extract relevant information from them to help diagnose IT problems
* Previous experience of working on a large project
* Evidence of supporting users through change
* Relevant experience of database master table administration/maintenance
* Good knowledge and understanding of Data Protection issues.
* Writing IT technical knowledge in simple plain English
* Previous or relevant experience of working within a Healthcare environment
* Basic knowledge of SQL
* Application Testing
* Basic knowledge of HTML or web-based design programs
Values and behaviours
* Patients First
* Always Improving
* Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospital Southampton NHS Trust
£29,970 to £36,483 a year or pro rata
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