Operations Administrator
* Annual Salary: £28,000
* Location: Newbury
* Job Type: Full-time
We are seeking an Operations Administrator to join a dynamic and friendly team within a fantastic company based in Newbury. This office-based role offers a great opportunity for an individual with strong administrative and organisational skills to contribute to the efficiency of our operations.
Day-to-day of the role:
* Allocate incoming service calls to field service engineers, ensuring customer SLAs are met and engineer productivity is maximised.
* Review progress of work throughout the day, making continual adjustments to prioritise high priority calls while balancing the completion of lower priority works.
* Optimise engineer routes to follow a logical geographical path, reducing travel time and maximising job completion.
* Make judgements on reassigning work or deploying subcontractor resources to achieve objectives.
* Provide first-line technical support to customers before logging service calls.
* Manage follow-up service calls requiring a second visit to achieve resolution.
* Analyse and process customer enquiries and coordinate installation and commissioning works.
* Manage variations and process orders, deliveries, installations, returns, credits, and debits.
* Ensure swift completion of invoicing and payment, and manage stock with communication to UK & European warehouses.
* Handle purchase ordering of stock.
Required Skills & Qualifications:
* Strong administration, time management, and organisational skills.
* Ability to work independently with initiative and without daily management.
* Capacity to work under pressure in a changing environment.
* Good geographical knowledge of the UK.
* Excellent communication skills, both written and verbal, with the ability to establish rapport with colleagues and customers.
* Proficiency in computer and database usage; SAP user skills are desirable.
* Intermediate understanding of Microsoft Excel.
* Exceptional attention to detail and responsibility for fine details.
Benefits:
* Competitive annual salary of £28,000.
* Work within a dynamic and supportive team environment.
* Office-based role with regular working hours, Monday to Friday, 9:00 am to 5:00 pm.
To apply for the Operations Administrator position, please apply on line and I will screen your cv and contact you with more information if successful.