111 - RISE Crisis Mental Health Telephone Response Clinician
Join to apply for the 111 - RISE Crisis Mental Health Telephone Response Clinician role at Coventry and Warwickshire Partnership NHS Trust.
The Band 6 post is an integral function of providing telephone support and advice to children and young people up to 18 years old and their families/carers calling 111 option two/crisis line seeking urgent help for their mental health. The post holder will provide initial triage as well as information, support, signposting, and advice about managing mental health. They will have clinical oversight of the risk assessments, respond to urgent needs for assessment, and provide clinical supervision to junior team members.
Key Responsibilities
* Provide clinical risk and mental state triage and assessment for callers to the 111/crisis line.
* Provide emotional support, onward urgent referral, and transfer to 999 when necessary for callers needing emergency mental health support.
* De-escalate crises and support children, young people, and families in distress.
* Work in partnership with others to assess and identify the child’s/young person’s needs.
* Use a range of interventions to empower patients, carers, and families to manage distress and crisis effectively.
* Complete urgent risk assessments following robust triage of the call in line with CWPT/RISE procedures.
* Identify areas of need for children and young people and assist them in accessing appropriate services.
* Champion patients’ rights, including dignity, equality, diversity, choice, and respect.
* Provide advice and guidance on mental health problems.
* Promote and safeguard the wellbeing and interests of children, young people, and their families/carers.
* Work without direct supervision to deliver triage of patients via telephone.
About Coventry and Warwickshire Partnership NHS Trust
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability, and autism services, and are proud to serve communities across Coventry, Warwickshire, and beyond. We put ‘people at our heart’; this ethos is at the center of everything we do and how we do it.
Benefits
* Generous annual leave entitlement which increases during your time with us.
* Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching, and mentoring.
* Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership, and more.
* Discounts with a range of retailers, restaurants, and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
* Wellbeing support, including an in-house counselling service and external helpline.
* Staff networks and support groups.
For further details or informal visits, contact: Name: Sam Heslop Job title: RISE Crisis/111 Team Lead Email: Samantha.heslop@covwarkpt.nhs.uk Telephone: 02476641799.
Seniority Level
Mid-Senior level
Employment Type
Part-time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
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