Job Description Position Summary, Responsibilities and Expectations: Provide first-line IT support for internal employees, troubleshooting hardware and software issues in both Windows and MacBook environment, including printers, AV equipment, and other office technology. Assist with troubleshooting and resolving issues related to cloud-based solutions such as Microsoft Office 365 cloud services, Smartsheet, Adobe suite of applications, etc. Perform routine maintenance, software updates, and hardware repairs to ensure the optimal performance of all IT systems. Assist with setting up new hardware and software for employees, including system installations and configurations. Help maintain and manage IT inventory, ensuring all assets are properly tracked and maintained. Document and report on IT issues, solutions, and updates for internal knowledge sharing. Collaborate with the IT team to improve systems, processes, and tools to enhance productivity. Support the development and implementation of IT policies and procedures. Provide general technical support, both remotely and in-person, to ensure the smooth operation of daily workflows. Assist with user training on IT systems and tools as needed Essential Skills And Experience Hold a degree in Computer Science, Information Technology, or a related field (or have rockstar experience that proves your knowledge). Minimum 2 years of experience in IT support, desktop support, or a related field. Strong troubleshooting skills in a MacBook environment, including experience with peripherals like printers and Logitech AV equipment. Some experience with cloud-based solutions such as Google Workspace, VDI solutions, Slack, Jira, Notion, and Rippling. Basic understanding of networking principles, including Wi-Fi and VPN troubleshooting. Familiarity with IT ticketing systems and an ability to track and resolve support requests effectively. A desire to learn and grow, with a proactive approach to expanding technical skills. Strong problem-solving abilities and a customer-focused mindset. Ability to work independently and as part of a collaborative team. Excellent communication skills and a positive attitude toward customer service. Hands-on experience administering Microsoft Office 365 cloud services with an emphasis on MS Exchange, MS Skype for Business, SharePoint online, etc. Experience managing telephony system (ShoreTel, RingCentral, Five9’s, etc) About Us CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer- and creator-centric design philosophy, commitment to high performance, and professional quality. The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.