Role: Customer Service Advisor
Open positions: 3
Location; Yeovil
Contract Type: Ongoing temp
Salary: £13.00ph-£18.93ph (umbrella)
Purpose of Role
To provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company.
To ensure the appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered.
Responsibilities:
Provide a front-line service for any enquiries from customers, handling all types of contact including telephone, face to face and digital, and taking responsibility for resolving the enquiry by understanding the customers concerns and offering all suitable options to resolve the enquiry.
Answer enquiries on any enquiry, log all details and ensure 80% resolution on issues including but not exclusively:-Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries. Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out.
Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making...