We are recruiting for a fantastic company located in Grantham, a Rota Co-Ordinator to join their established team on a full time, permanent basis. If you have experience within CRM, are caring & passionate, provide excellent communication both written and verbally, not to mention are an experienced administrator who welcomes a varied role, then this vacancy could certainly be for you As the Rota Co-Ordinator you will be working closely and as part of the North Division you will ensure that the people we support have the highest standards of care and support through effective allocation of staff. You will direct, the team to ensure quality standards are maintained and that hours are delivered in a timely way in line with the people we support needs and wishes. To be a champion for exceptional care and support; including a person centred ethos in every aspect of the role. Your duties shall include, but not limited to:- - To organise and populate the rotas for the teams across the North DivisionTo plan around 9,000 of commissioned hours across 40 services for people with learning disabilities. - Core hours and shared hours will be delivered on a rolling basis. - 1:1 hours will be planned by local teams with each person we support on their weekly activities per month. These will then need to planned on each service rota for the following month. - To coordinate core care hours, or shared hours and 1-2-1 hours commissioned by each local authority across the Division. - Ensuring 4 weeks/1 month of rotas are completed in advance and shared with local teams. - Actioning request of changes from Locality Managers to meet the needs and wishes of each person we support. - Authorising of annual leave requests for support staff and keeping records up to date on People XD. - Ensuring that training and annual leave bookings are in allocated on each local rota and cover arranged. - To book agency staff to cover shifts as and when required. - To make full use of our bank support work team by maintaining regular contact and building strong relationships. - To ensure all rota changes are completed and shared with all team members across the North Division. - To ensure rotas are completed on the agreed digital format and saved in the central shared folders. - To update and submit weekly finance trackers for each service. If the commissioned hours are under or over this must be flagged with the relevant locality manager and Divisional Director immediately. - To report on delivered hours to the locality managers and Divisional Director at the end of each month per service. - To complete weekly payroll returns for each location, gaining sign off from the relevant Locality Manager before submitting to payroll bureau. Qualifications/Education/Training: - Desirable NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards - Proficient in MS Office and web-based services - Enhanced Check for Regulated Activity Experience:- Experience of working directly in a care coordinator role, adult health, and social care, learning support or public health / health improvement Experience of working in health, social care and other support roles in direct contact with people Experience of working within multiprofessional team environments Experience or training in personalised care and support planning Experience of data collection and using tools to measure the impact of services The successful candidate must show the following:- Excellent interpersonal skills and the ability to interact well with different kinds of people Excellent verbal and written communication skills and the ability to prepare comprehensive reports Passion for helping people and providing personalised care Strong leadership and management skills and the ability to motivate others In-depth understanding of the organisation’s policies Ability to maintain a high level of confidentiality and respect each person we support Proficiency with computers and Microsoft office tools such as Word, PowerPoint, Excel, and Teams Strong analytical skills and the ability to handle multiple tasks at a time. Location: Initial Work Base Hourly Rate: To be discussed at interview stage and dependant on experience. Hours of work: Full time post. This post shall be subject to a 6-month probationary period during which your performance will be monitored on a regular basis by your line manager. In return our client is offering a competitive package:- - A pension scheme with employer/employee contributions if the qualifying criteria are met for auto enrolment. - Free employee benefits discount scheme. This gives discounts on large number of retailers on the high street and over the internet saving employees and their families potentially £100’s of pounds a year off their purchase. - Interest free season ticket loans for travel. - We also operate a bike to work scheme and a childcare voucher discount scheme. - Excellent career progression, extensive training and support will be provided. - We offer QCF training (recognised by the City & Guilds) which can lead to formal nationally recognised care qualifications. There is opportunity to progress to more senior positions for individuals with the right skills, abilities, and attitudes. An immediate start is available, but our client is certainly wanting the right person to join their team. Please do register your interest and submit your CV and covering letter to Nicola Blennerhassett Please quote J10078. Reflect Recruitment Group is acting as the Employment Agency under the Employment Agencies Act 1973