Atlas SEO is a digital marketing agency that specialises in high-end link building and content production. The company was founded in January 2020 and we have enjoyed excellent growth since. Provide onsite and remote support to ensure effective and efficient incident response
Log end-user issues and service fulfillment requests using the Jira Service Desk system
Collaborate with the global IT Team and departments to implement IT projects and initiatives
Creation / Deactivation of user accounts for new employees, including email, network, and application access
Ensure that new employees have the necessary hardware and software licenses. Maintain an Inventory of IT Assets and manage software licenses to ensure compliance
Set up and maintain operating environments on end-user workstations, including operating systems and approved software (Windows, MacOS and Linux)
Ensure operating systems and office applications are regularly updated with latest security and functionality updates, according to the organisational patch cycle policy
Ensure that service fulfillment procedures, incident troubleshooting steps, systems setup implementation, and infrastructure setups are properly documented, updated and followed
Ensure that all office setups, ranging from end-user workstation systems to back-end applications, are properly secured following the organisational IT security policies and industry best practices
Assisting in purchasing Hardware and Software according to requirements
Work with vendors and service providers to resolve issues and procure IT services
Enforce security policies and procedures to protect the organisation's data and systems
Conduct induction and other IT-related training sessions for company users when required
Manage and maintain all company project management tools such as Atlassian and Asana
Excellent technical and hands-on working knowledge in Windows desktop operating systems, MacOS, and Linux
Active Directory (Users and Asset Management)
Group Policy Objects
Desktop and Server Hardware
Atlassian (Jira Service Desk, Confluence and Insights)
Video Conferencing Systems based on Zoom
Experience with JAMF (Enterprise management software for Apple Devices)
Network switches and routers
Wireless access network setups
Ability to follow the ITIL processes below:
Service Asset and Configuration Management
Certifications from Microsoft (MCSA - Server 2016 or O365) and Cisco (CCNA)
Can understand and follow IT operations processes to the highest level of detail
25 days holiday + Bank Holidays + Christmas break per annum
~24/7 mental health professional telephone support, and limited face-to-face counselling sessions
~ Flexible start hours
This is not a remote role.