Customer Analyst required for growing Central Chichester based Company.
* Salary £24,570 DOE plus annual bonus of £2,000 p.a.
* 22 days holiday + BH rising after 3 years of service to 24 days and 27 days after 5 years, many benefits and committed training, support and development.
* Hybrid working – home and office
* Pension
* Healthcare cash plan
* Lots of incentive schemes/rewards
Responsibilities For Customer Analyst:
* Regularly review customer contracted services against operational
delivery to ensure all SLA’s & obligations are met.
* Review customer portfolios and ensure they are maintained regularly to
allow for the most accurate reporting possible.
* Ensure tasks are tracked through Planner to allow reporting & visibility
across the business.
* Oversee the operational set up of new customers during the onboarding
process.
* Manage customer specific data and requests, ensuring business continuity maintained
As well as
* Attend customer meetings & teams calls, bringing subject matter experts
as appropriate.
* Liaise with analysts across the Commercial Services Team to ensure all
tasks are delivered to the customer on the agreed time frame & to a high
quality.
* Manage incoming email queries from customers, retailers & other
sources in a prompt & polite manner within contractual SLAs.
* Promptly answer inbound calls, dealing with all callers politely and professionally.
* Meet regularly with the Account Management Team as required.
* Identify action points from meetings & reports, follow through to
resolution and communicate progress.
* Report regularly to Senior and Lead Customer Analysts, line manager
and/or Commercial Manager on progress of assigned tasks, successes,
and any potential issues.
* Ensure effective communication throughout the Commercial Services
Team, proactively collaborating with all analysts & supporting in
completion of any relevant tasks to provide the best customer outcomes
Candidate requirements for the Customer Analyst:
* Exceptional IT skills especially excel and working with large amounts of data
* Excellent numeracy
* An aptitude for, and an enjoyment of analysis
* Experience of using Excel (and the aptitude to upskill)
* Highly organised and accurate
* Strong customer service/communication skills
* Ability to work in a pressurised environment
* Confident and professional
* Resilient with an excellent work ethic
* Accurate and thorough with own workload
* Self-motivated with a can-do attitude
We are looking for a confident, analytical and motivated person to join an amazing company in Central Chichester. The position of Customer Analyst is a very detailed, busy, analytical and customer focused role; working with large amounts of data and a variety of key customers.
A hybrid position working with a lovely bunch of people. Informal culture with a high level of professionalism. Impressive client base and a company who are looking to invest long-term in their new recruit