Customer Service Administrator 12 Month Fixed Term Contract
Are you a proactive and customer-oriented individual? Are you looking to join a dynamic and fast-paced environment? Our client, a leading organisation in the industry, is seeking a dedicated Customer Service Administrator to join their team in Northwich. As a Customer Service Administrator, you will be the primary point of contact for customers, providing exceptional support and ensuring smooth communication between various internal departments.
Responsibilities:
1. Make regular customer calls and process orders promptly and accurately.
2. Maintain up-to-date records of customer orders, products, and prices.
3. Liaise with the transport company to address any delivery issues.
4. Monitor customer accounts to ensure credit limits and trading terms are adhered to.
5. Keep the sales team informed of any relevant business information.
6. Respond to telephone inquiries efficiently and effectively.
7. Ensure new customers follow the credit account application procedure.
8. Assist in sales forecasting and maintain accurate filing systems.
9. Maintain regular contact with customers to build strong relationships.
10. Communicate important details to customers regarding lead times, deliveries, and payment terms.
11. Resolve any queries or issues by liaising between customers and accounts department.
Requirements:
1. Excellent numeracy and communication skills.
2. Strong problem-solving abilities with a proactive approach.
3. Highly organised and able to prioritise effectively.
4. Ability to work under pressure and meet deadlines.
5. Positive attitude towards learning and self-motivated.
6. Team player with adaptability.
Our client offers a supportive and engaging work environment with opportunities for growth and development. By joining their team as a Customer Service Administrator, you will play a vital role in ensuring customer satisfaction and contribute to the overall success of the organisation.
If you are enthusiastic, motivated, and customer-focused, we want to hear from you!
Job Info
Job Title: Customer Service Administrator 12 Month Fixed Term Contract
Location: Warrington, Cheshire
Posted: Jan 29th 2025
Closes: Mar 1st 2025
Sector: Customer Services
Contract: Contract
Hours: Full Time
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