Job Advert: Temporary Customer Service Representative
Are you a positive individual with exceptional communication skills? Do you thrive in a fast-paced environment where you can provide excellent customer service? Our client, a leading organisation in Newbury, is seeking a Temporary Customer Service Representative to join their team for a 4 - 6 week contract. This is an exciting opportunity to contribute to a dynamic and customer-focused team. Working Monday - Friday, 9am - 5pm, £13.50 per hour.
Responsibilities:
Process sales orders and ensure the smooth flow of operations
Communicate with both internal and external customers through various channels
Maintain a positive, empathetic, and professional attitude at all times
Resolve customer queries in a timely manner
Collaborate with other departments to identify alternative solutions for time-critical queries
Handle quotations and manage monthly equipment rental schedules
Work alongside other departments to meet special delivery requirements
Log inbound calls and customer issues
Monitor and maintain automated ordering systems
Aim to meet and exceed service levels and key performance indicatorsThe main function of the role is to complete order queries, check availability for future requests, and manage the logistical movements of loan kits while adhering to regulatory requirements. You will also respond to email queries, manage reports, and handle invoice/credit requests related to the original orders....