Continuous Improvement Manager / Analyst – Professional Services
Location: Birmingham (Hybrid working)
Are you passionate about driving innovation, improving processes, and delivering measurable impact? We’re working with a leading professional services firm looking to hire a Continuous Improvement Analyst to join their dynamic IT team in Birmingham. This is an exciting opportunity for someone who thrives on turning challenges into solutions and wants to play a key role in enhancing IT capabilities across a business.
The Role
As a Continuous Improvement Analyst, you’ll work across technology and business teams to identify, design, and deliver small change initiatives that enhance workflows, improve efficiency, and create value for both internal stakeholders and clients. You'll act as a key liaison between IT and end-users, translating business needs into actionable change, and ensuring those changes are implemented smoothly and successfully.
You’ll support the wider IT team in fostering a culture of continuous improvement, contributing to operational excellence across the organisation.
Key Responsibilities
* Analyse existing workflows and systems to identify improvement opportunities
* Define, document, and manage the delivery of small change initiatives end-to-end
* Collaborate with business users to translate improvement ideas into clear technical requirements
* Create and execute test plans, process documentation, and standard operating procedures
* Manage internal and external stakeholders including developers, vendors, and clients
* Communicate progress, requirements, and technical details in a clear and audience-appropriate way
* Provide ad hoc project and programme-level support as needed
* Contribute to a high-performing, collaborative IT team with a “roll up your sleeves” attitude
What We’re Looking For
Essential Experience & Skills:
* Previous experience in a Continuous Improvement, Business Analysis, or Project Delivery role
* Familiarity with Lean, Six Sigma (Green or Black Belt), or other CI methodologies
* Strong project planning, requirements gathering, and documentation skills
* Experience using process improvement tools (process mapping, value stream mapping, etc.)
* Excellent communication and stakeholder engagement skills
* Comfortable working in a fast-paced, multi-disciplinary team environment
Desirable Qualifications:
* Degree in Law, IT, Business, or a related field
* BCS Business Analysis Diploma or similar
* PRINCE2, APM, or equivalent project management certification
* Experience within legal or professional services is advantageous
* Strong knowledge of Microsoft 365, particularly SharePoint and Teams
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Information Services and Technology, Information and Media
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