Job summary We are currently looking to recruit a Bank Receptionist to join our ever growing team at Cumbria Health. This position is based at our site in Glenridding Health Centre, Glenridding and will cover sickness and annual leave, weekday evenings, Bank Holidays and weekends, on a bank contract basis. Closing Date: 13th February 2025 Interview Date: W/C 24th February 2025 WHEN APPLYING FOR THIS ROLE, PLEASE INCLUDE YOUR MOBILE NUMBER ON YOUR APPLICATION SO WE CAN CONTACT YOU IF NEEDED. PLEASE ALSO CHECK YOUR SPAM OR JUNK FOLDER REGULARLY AS EMAILS FROM US MAY OCCASIONALLY BE FILTERED THERE. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received Please note that we are unable to offer an Employer Sponsored Visa for this role. Main duties of the job The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams. The role is dedicated to GP practice reception which will include working hours between 8.00am-6.30pm Monday to Friday and occasional Saturdays. At all times, Cumbria Health will deliver a service that is in line with our values: Clinically Focussed: Everything every one of us does is for the patient Responsive: We listen and we respond quickly in a patient focussed way One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care Growth & Sustainability : With our strong roots we will continue to thrive and grow Communities : Connecting and engaging to meet local needs About us Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC). We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing. Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events. Listen to your heart. Have the work life balance you'd love. Date posted 30 January 2025 Pay scheme Other Salary £11.44 to £13 an hour Contract Bank Working pattern Part-time Reference number B0554-25-0006 Job locations Glenridding Health Centre Glenridding Penrith Cumbria CA11 0PD Job description Job responsibilities This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. 1. To be the first point of contact for patients arriving at the Treatment Centres. 2. Processing confidential patient information to pass to Clinicians 3. Contacting patients with appointment times. 4. Keeping a watchful eye on patients waiting to be seen and in the case ofworsening symptoms, alerting a relevant professional. 5. Alerting Emergency Services in the event of an emergency and/or gainhelp from within the department. 6. Gain an understanding of coordinating workload to capacity. 7. Carrying out equipment checks and reporting issues to the Control Room Supervisor. 8. To work autonomously, managing own workload effectively referring to line manager when necessary. 9. To adhere to all CUMBRIA HEALTH Policies and Procedures 10. Participate and ensure own on-going development 11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security 12. Undertake any other activities deemed appropriate and necessary by the organisation. Job description Job responsibilities This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. 1. To be the first point of contact for patients arriving at the Treatment Centres. 2. Processing confidential patient information to pass to Clinicians 3. Contacting patients with appointment times. 4. Keeping a watchful eye on patients waiting to be seen and in the case ofworsening symptoms, alerting a relevant professional. 5. Alerting Emergency Services in the event of an emergency and/or gainhelp from within the department. 6. Gain an understanding of coordinating workload to capacity. 7. Carrying out equipment checks and reporting issues to the Control Room Supervisor. 8. To work autonomously, managing own workload effectively referring to line manager when necessary. 9. To adhere to all CUMBRIA HEALTH Policies and Procedures 10. Participate and ensure own on-going development 11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security 12. Undertake any other activities deemed appropriate and necessary by the organisation. Person Specification Qualifications Essential GCSE English and Maths (or equivalent) Desirable ECDL or equivalent NVQ Business Administration Skills and Aptitudes Essential Excellent oral and written communication skills Excellent telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail Excellent organisational skills Ability to work on own initiative Able to work under pressure Able to maintain a high level of confidentiality Knowledge Essential Intermediate computer skills Desirable Previous experience working within the NHS. Previous experience in a similar role. Personal Circumstances Essential Positive Confident Well organised Good team player Flexible Ability to build rapport and effective relationships at all levels Demonstrate initiative Ability to maintain workload in a sometimes busy and demanding environment Other requirements Essential Willingness to undertake further training Person Specification Qualifications Essential GCSE English and Maths (or equivalent) Desirable ECDL or equivalent NVQ Business Administration Skills and Aptitudes Essential Excellent oral and written communication skills Excellent telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail Excellent organisational skills Ability to work on own initiative Able to work under pressure Able to maintain a high level of confidentiality Knowledge Essential Intermediate computer skills Desirable Previous experience working within the NHS. Previous experience in a similar role. Personal Circumstances Essential Positive Confident Well organised Good team player Flexible Ability to build rapport and effective relationships at all levels Demonstrate initiative Ability to maintain workload in a sometimes busy and demanding environment Other requirements Essential Willingness to undertake further training Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cumbria Health Address Glenridding Health Centre Glenridding Penrith Cumbria CA11 0PD Employer's website https://www.chocltd.co.uk/ (Opens in a new tab)