Job Title: Service Manager Job Location: London Salary £30,070 Based on 35 hours per week Contract Type: Permanent Are you a compassionate leader with a commitment to making a difference in the lives of people separated by conflict, disaster, or migration? We are seeking an experienced and dynamic Service Manager to lead our International Family Tracing Team. This is a unique opportunity to oversee a vital humanitarian service that reunites families and restores hope. A day in the life of a Service Manager will involve: Lead and Inspire the Team: Manage and support a team of dedicated staff and volunteers, ensuring they deliver exceptional service to clients in line with organizational values. Operational Oversight: Oversee the delivery of the International Family Tracing service, ensuring timely and effective case management for individuals seeking to locate and reconnect with family members. Strategic Development: Contribute to the development of strategic initiatives to enhance the reach and impact of the service. Stakeholder Engagement: Build and maintain relationships with internal teams, external partners, and international Red Cross and Red Crescent societies. Compliance and Reporting: Ensure adherence to safeguarding policies, data protection regulations, and other relevant legislation. Prepare regular reports on service performance and impact. Training and Development: Identify training needs and provide opportunities for professional growth within the team. To be a successful Service Manager, You’ll need: Experience: Proven experience in service management, casework, or humanitarian aid, ideally in a leadership role. Leadership Skills: The ability to motivate and manage a diverse team effectively. Communication Skills: Excellent interpersonal and communication skills, with the ability to work compassionately with clients and stakeholders from diverse backgrounds. Problem-Solving Ability: Strong organizational and analytical skills to manage complex cases and operational challenges. Cultural Sensitivity: An understanding of the challenges faced by displaced individuals and communities. Knowledge: Familiarity with safeguarding practices, data protection, and case management systems is highly desirable. In return for your dedication and expertise, you’ll get: Holidays: 36 days annual leave (including bank holidays) option to buy 5 extra days. Pension scheme : Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing assistance. Team Working: Champion our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan : Interest-free loan for commuting expenses. Closing date for applications is 23:59 hrs on Thursday 27th February 2025. We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. About The Candidate About The Company