Our leading client is seeking a knowledgeable and customer-focused Mortgage Advisor to join our team. In this role, you will be responsible for providing accurate mortgage advice to prospective customers, supporting the Society's mortgage retention strategy, and ensuring a smooth application process. Key Responsibilities: Provide accurate mortgage advice to prospective mortgage customers face-to-face and/or over the telephone. Support the delivery of the Society's mortgage retention strategy through proactive contact with customers in advance of their current scheme ending. Process mortgage applications on the Society software system and complete all procedural administrative documentation efficiently, liaising with the customer during the application process. Maintain accurate records and notes throughout all stages of the mortgage application. Approve mortgage applications within specified limits in accordance with Society Lending Policy. Consider mortgage applications outside standard lending policy where a justifiable business reason exists. Present out-of-criteria cases to the Credit Risk Committee with appropriate recommendations and rationale. Maintain professional business relationships with BDMs, mortgage introducers, and external contacts, providing information and guidance when required. Take ownership of maintaining up-to-date knowledge of regulatory matters and sharing with colleagues across the Mortgage Department. Maintain knowledge and comply with all legal responsibilities and codes of conduct, including Vulnerable Customers, AML, MCOB, DPA, FCA, etc. Meet all requirements of the Training & Competence scheme. Handle customer dissatisfaction and complaints as required. Identify opportunities for continuous improvement of products, policy, processes, and procedures. Capture all risk events and near misses on the events log within 48 hours of identification. Carry out other duties consistent with the nature, responsibilities, and expectations of the position. Comply with all frameworks, policies, and procedures relevant to this role. Skills and Qualifications: CeMap qualified or industry equivalent. Excellent communication skills, both written and verbal. Experience with Microsoft packages, including Word and Excel. Ability to independently manage multiple tasks. Strong attention to detail.