Job summary
Senior System Coordination Centre Manager, Band 8b. Permanent role.
(Each role at 1.0 FTE, 37.5 hours over a 7-day operating model including unsocial hours).
In this role, you will be at the heart of system working, to lead and manage operational pressures across the Devon Integrated Care System (ICS), where every day will be different.
About the service...
The NHS Devon System Coordination Centre (SCC) service is a 7-day function for escalation, to support the Devon ICS in managing system-wide live operational pressures, surge and escalation oversight and reduction of clinical risk to service users which includes a variety of complex and contentious situations. We are regularly working across all Acute, ambulance, community, mental health, primary care providers, and social care services to ensure they have robust plans, assurance and escalation strategies to effectively provide patient flow and safety. This includes responses to emergency situations in urgent care pathways, critical incidents, increased pressure or other scenarios.
Main duties of the job
About the role...
* You will be a registered clinician (GMC, NMC or HCPC) working as part of a small team, where you will report to, and work closely with the Head of System Delivery and Improvement.
* Communicate and provide highly complex information to a wide range of senior internal and external stakeholders and responding to incidents as they occur.
* Chair system-wide tactical level calls with Acutes, other ICS providers and NHS England, to plan improvement and maintain performance throughout the day.
* Act as the lead for escalation and mutual aid asks across the Devon ICS providing high standard assurance to NHS England. This will include providing strategic leadership and supporting management of major incidents and serious incidents.
* Provide a strategic view to improving systems and processes and advise colleagues as to how best practice might be adopted.
* Proactively ensure KPI (qualitative and quantitative) reports are current, relevant, and reflective of the services.
* Producing performance and sitrep reports for the ICB executive team and external executives.
* Must be able to work in a pressurised and intense working environment where there is the need to be dynamic in decision making, act on behalf of the ICB and engage directly with senior provider and partner leads.
About you...
* Able to be part of a 7-day operating model, including unsocial hours and have a flexible approach ensuring the SCC rota is fully resourced.
* Excellent communication and facilitation skills on managing complex matters.
* Excellent understanding of the Devon ICS provider landscape at a tactical level.
* Able to thrive in a fast-paced environment and be reactive to rising or immediate issues impacting on services.
* Has worked in an operational delivery role at a senior level and able to work autonomously.
* Experience of working in a similar role or transferable skills to be able to hit the ground running.
For an informal discussion about this exciting opportunity please contact Rich Buckley, Head of System Delivery & Improvement. richard.buckley2@nhs.net
Please see the attached job description and person specification for full details of the role and responsibilities.
Employer details
Employer name: NHS Devon Integrated Care Board
Address: Aperture House, Pynes Hill, Exeter, EX2 5SP
Employer's website: https://onedevon.org.uk/
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