Main area: Paediatrics
Grade Band: 2
Contract: Permanent
Hours: Part time - 34 hours per week (Flexible working to cover service. Monday-Friday 8.00-6.00pm.)
Job ref: 438-PB2406
Employer: Lancashire Teaching Hospitals NHS Foundation Trust
Employer type: NHS
Site: Broadoaks Child Development Centre
Town: Leyland
Salary: £23,615 per annum / pro rata
Salary period: Yearly
Closing: 29/12/2024 23:59
Interview date: 16/01/2025
Administrative Support - Children's Community & Specialist Nursing Team
Band 2
Job overview
Exciting Opportunity Alert!
We are offering an exciting new administrative post within the Children's Community and Specialist Nursing Team. If you thrive in a fast-paced, friendly, and varied role, this may be the job for you!
We are looking for someone who is:
* Friendly
* Dynamic
* Flexible
Join our ever-growing team!
The Children's Community and Specialist Nursing Team covers a wide range of services that you will be a part of, including:
* Children's Community Nursing Team
* Children's Complex Needs Service
* Children's Respiratory, Epilepsy & Neuromuscular Service
* Children's Palliative Care Service
Our team is made up of enthusiastic, knowledgeable, and extremely friendly and supportive people who celebrate individuality and encourage progress and positive change.
Come and be part of something amazing!
*****Please Note****
You will need to provide evidence for your qualifications. All overseas qualifications must be proved comparable to UK standards through UK ENIC.
Main duties of the job
You will work alongside other experienced, friendly admin support workers within the Specialist Nursing Services.
Your main roles will include:
* Booking appointments
* Registering patients on the computer system
* Managing databases and filing systems
* Answering phone queries
* Providing administrative support to the Specialist Nurses and other team members
Be a key part of our dedicated and supportive team, making a difference every day!
Working for our organisation
We have 10,000+ fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely makes a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care, which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
Respond to Enquiries
* Handle external and internal telephone enquiries from staff, patients, and others with efficiency, tact, and diplomacy.
* Ensure that messages and information are quickly relayed to the appropriate person.
* Communicate with a wide range of staff, patients, and visitors using verbal, electronic, and other methods, ensuring information is tailored appropriately to the individual’s needs.
* Use databases and computer systems to create and maintain records, ensuring they are accurate and updated.
* Generate statistics for analytical purposes where needed.
Consumables and Filing
* Assist in ordering patient consumables to support the team's needs.
* Ensure accurate filing of patient investigations and correspondence, making them available on Evolve.
* Collect and sort incoming mail, ensuring it reaches the relevant Specialist Nurses or healthcare professionals for action.
* Provide secretarial and administrative assistance to the Children's Community and Specialist Nursing Team, ensuring smooth operation and effective service delivery.
Person specification
Qualifications and Experience
* Good general education. Minimum GCSE in English and Maths grade A-C.
* RSA 2 or equivalent
* RSA3 typing qualification or ECDL or equivalent.
* Typing speed of 60wpm.
Knowledge & Experience
* Efficient use of Microsoft Word, Excel, PowerPoint, email and intranet.
* Able to manage own workload and work autonomously as part of a team.
* Demonstrate a commitment to continuing personal and professional development.
* Experienced and competent minute taking. Knowledge of medical terminology.
* Advanced knowledge of medical terminology.
* Use of Trust IT packages i.e. Harris Flex, Alma, Evolve.
* Previous admin experience in the NHS environment.
Skills & Abilities
* Ability to use own initiative.
* Ability to prioritise work.
* Possess excellent communication skills.
* Ability to work under pressure and ensure completing priorities are resolved.
* Ability to liaise and coordinate with other bodies internal and external departments.
Thanks for taking the time to view this advert; we’re looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We’ll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post.
To support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Use of Artificial Intelligence (AI) when writing job applications
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for.
We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.
Supporting Information
The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.
Working Smarter pledge
We offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
Secondments
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview.
Please note a young person must be in part-time education or training until they’re 18. Therefore if you are under 18 we are unable to employ you on a full-time basis, unless it is in an apprenticeship role.
Disclosure and Barring Service checks
If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working.
NO UNSOLICITED ADVERTISING COMPANY APPROACHES
We look forward to hearing from you soon!
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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