About the Role:
We are seeking an enthusiastic and organized individual to join our team as an Onboarding and Training Administrator. In this role, you will play a key part in supporting new brand ambassadors through their onboarding process, ensuring compliance with documentation requirements, and delivering one-to-one training assessments. You will work closely with the Partner Client Relations team and our partners to ensure all training activities run smoothly, while also handling a variety of administrative tasks to support business operations.
Key Responsibilities:
* Ensure all Right to Work documentation is completed to a high standard, maintained accurately, and audited regularly in line with compliance requirements.
* Conduct one-to-one training assessments to identify development needs and support individual growth.
* Listen to customer calls to evaluate quality, provide constructive feedback, and ensure compliance with standards.
* Investigate complaints thoroughly, ensuring timely resolutions while adhering to deadlines.
* Maintain accurate records of onboarding, training, compliance documentation, and complaints investigations.
* Support the creation and improvement of onboarding processes.
* Collaborate with team leaders to ensure compliance with company policies and procedures.
* Work closely with partners to ensure deadlines are met in line with SLAs and escalate any issues as required.
About You:
* Strong organizational skills with the ability to manage multiple priorities effectively.
* Excellent communication and interpersonal skills, with confidence in delivering feedback.
* Previous experience in an administrative or training/coaching role is advantageous.
* Familiarity with Right to Work checks and compliance standards is a strong advantage.
* Detail-oriented with a proactive approach to problem-solving and auditing processes.
* Comfortable using Microsoft Office Suite (Word, Excel) and other relevant systems.
* Ability to work efficiently under pressure and meet deadlines.
What We Offer:
* A friendly and supportive work environment based in the heart of Glasgow.
* Competitive salary and benefits package.
How to Apply:
If you’re passionate about helping individuals succeed and thrive, while excelling in administrative tasks, we’d love to hear from you! Please apply today to be considered. #J-18808-Ljbffr