Job Description
Established in 1980, the WasteCare Group now employs over 500 people across 9 regional service centres and 8 recycling facilities throughout the UK. We collect and recycle over 200,000 tonnes of hazardous and difficult waste annually for more than 20,000 organisations. Recently listed in the Sunday Times Fast Track 100, we are aiming for even higher growth in 2022.
Department
CustomerCare
Reporting To
CustomerCare Manager
Key Duties
1. Ensure customer needs are met promptly and to the required standards, aiming to exceed expectations.
2. Work as part of the Sales team, providing high-level customer service to internal and external clients.
3. Problem-solve methodically while keeping all parties updated.
4. Handle customer enquiries professionally and promptly via phone and email.
5. Process customer orders and provide accurate quotations.
6. Identify opportunities for upselling and cross-selling within the business.
Essential Requirements
1. Self-motivated team player with a passionate, 'can-do' attitude.
2. Hands-on approach, adaptable to varied tasks.
3. Excellent customer service and communication skills.
4. Enthusiastic and hardworking.
5. Personable personality.
Nice to Have
1. Experience in the environmental, waste, or chemical industry is advantageous but not essential.
2. A good sense of humour.
3. Ability to work under pressure.
4. Good organisational skills.
Personality Traits
1. Passionate: Committed to delivering exceptional service to colleagues and customers.
2. Challenging: Always seeking to improve and find the best solutions.
3. Determined: Persistent in completing tasks despite challenges.
4. Grounded: Practical, straightforward, and comfortable dealing with diverse personalities.
5. Intelligent: Quick learner, capable of understanding complex concepts.
What We Offer
1. Generous holiday allowance starting with 30 days (including Bank Holidays).
2. Flexible start and finish times focused on results.
3. Death in service benefit – 2x your annual salary.
4. Contributory pension scheme.
5. Discounts on refurbished IT and domestic appliances.
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