You're fantastic at building relationships, have a keen eye for detail, and can effectively communicate with people of all levels - why not apply those skills to starting a career with a market-leading company?
We know how important it is to develop our people; that's why we're offering this opportunity to gain experience and grow your skills as a Contracts Support Manager.
What's Involved?
Based in Lutterworth, you'll work closely with our Contract Management team and internal functions, developing strong client relationships to achieve both our goals and those of our clients.
Delivering exceptional service and value for money to our clients, you'll help drive meaningful revenue for the company. If you're ready to make a significant impact and grow with us, we want to hear from you.
Main Responsibilities
As a Contract Support Manager, your responsibilities will include:
Managing day-to-day client support requests, acting as a first point of contact for issues, incidents, and service queries, and raising initial investigations with Ops teams and carriers where necessary.
Understanding contractual commitments and carriers and carrier services appropriate to the contract and commitments.
Liaising with managers of other departments to ensure operational objectives are met, understanding SLA agreements and monitoring performance.
Providing support for trade customers and activities, including but not limited to securing booking ...