Birmingham, West Midlands, United Kingdom
Base Materials
Posted today
Salary: £26k to £30k / 40 hours per week
Office based – Frankley B45 Postcode
At Base Materials, we are experts in high-performance syntactic materials, serving a wide range of industries, including automotive, aerospace, marine, motorsport (including 9 out of the 10 F1 Teams) and more. Our success stems from delivering tailored, high-quality solutions to meet complex and demanding requirements.
You will play a pivotal role in supporting our business in the DACH region and across Eastern Europe. Fluent in the German language, along with a solid background in Sales support, will be essential for success in this role.
Why Join Us?
* Annual Profit share bonus.
* Enhanced contributory pension scheme.
* 33 days annual leave.
* Competitive salary.
* Employee Assistance Programme.
* Be part of a vibrant team dedicated to innovation and growth.
Key Tasks / Accountabilities
* Manage export sales orders and prepare quotes for B2B clients.
* Utilise the CRM system for tracking client interactions and managing relationships.
* Support the Head of International Sales with close alignment on enquiries, quotes and administration.
* Appointment setting and diary management.
* Have/gain knowledge of various sectors to better serve clients.
* Understanding of local shipping, customs and legislation requirements and ensure all documentation are correct and meet legal obligations.
* Coordinate logistics for product delivery and ensure timely fulfilment.
* Raising various sales-related documents, including export and the UK and shipping documentation, certificates of conformity, dangerous goods certificates, job sheets for dispatch, credit notes, etc.
* Following up website and email customer enquiries.
* Provide general administrative support as needed to ensure smooth operations.
The Successful Applicant
* German speaking (both reading and writing).
* Two years or more in an administrative role.
* Sales support experience.
* Working directly with customers on the phone.
* An administrative qualification – e.g. NVQ Business Administration.
* Knowledge of export processes and documentation.
* Sage 50/200 and Salesforce CRM.
* Articulate, numerate and literate – fully fluent in English.
* A methodical and logical approach.
* High degree of accuracy and attention to detail.
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