Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. Are you interested in ensuring customer can always watch their favourite movie or show? If so, you might be the right person for the Incident Mgr role in the READI team who drive availability for Prime Video. Key job responsibilities - Lead calls on customer impacting, high severity, outages that drive towards resolution by co-ordinating efforts across multiple engineering and operational teams, including for ambiguous problems we might not have seen before. - Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel. - Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders - Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders - Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams - Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently. Proactively identify opportunities for improvement through gap analysis, trend identification, and cross-functional collaboration. - Act as a key stakeholder for the engineering teams who deliver observability and triage tooling. - Develop platform expertise by executing multi-service stress tests and deep dive to root cause resulting issues - Be a subject matter expert on Prime Video’s incident and response tooling for Prime Video engineers in your region - Build relationships with the other Incident Response teams across Amazon to share best practice and enable effective collaboration during cross organisational outages/incidents - Mentor and train local Incident Response teams with skills based on state of the art tooling - Perform other duties as required by the organisation.