Join Our Team: Customer Service Rockstar Wanted!
Salary: £22,500 per annum
Hours: Full-time, 36 hours per week - 4 day week. Full flexibility Monday to Sunday.
Location: Broadway One, 199 Renfield Street, Glasgow G2 3AX
Who We Are:
Welcome to the General Insurance team! We're all about supporting our customers with their home and motor insurance needs while creating an energizing, collaborative environment where you can thrive. Every day here is an opportunity to make a difference, grow your skills, and have a little fun while you're at it!
What You'll Do:
Get ready to bring your A-game as you:
Use your listening superpowers to help customers with policy updates, new sales, and retention conversations.
Become a pro at promoting our digital channels, empowering customers to self-serve.
Juggle a mix of inbound calls like a boss.
Dive deep into customer needs, offering personalized solutions and exceptional support.
Keep accurate records because every detail counts.
Handle complaints with care and compassion, always keeping vulnerable customers in mind.
Your Journey with Us:
Start with on-site training in our buzzing graduate bay, then join your team and hit the ground running. Once you've mastered the ropes, you can switch to our flexible 'Moments That Matter' mod...