Customer Service Manager £40,000 - £50,000 per annum dependant on experience Monday to Friday 08:00-16:00 40 Hours per week People Solutions are currently recruiting for a Customer Service Manager to join our well-established client based at their site in Leeds. This is a fantastic opportunity for a strong team leader offering a permanent position within the direct mail industry. Benefits Competitive salary Permanent role Site canteen Day to Day duties Oversee a team of 10 - 15 people Ensure all KPI's are met Working to tight deadlines Meeting customers expectations Ensuring the operation runs smoothly Dealing with customer enquiries and complaints Answering phone calls Responding to email queries Building relationships with existing clients Essential Skills Excellent communication skills Experience within the direct mail industry Strong team leader Previous experience as a Manager Computer literate Experience working within a fast paced environment Punctual Hardworking Excellent attention to detail Excellent customer service skills Training Training on Company policies and procedures will be given Apply Apply today by clicking below