Customer Service Manager
£40,000 - £50,000 per annum dependant on experience
Monday to Friday 08:00-16:00
40 Hours per week
People Solutions are currently recruiting for a Customer Service Manager to join our well-established client based at their site in Leeds.
This is a fantastic opportunity for a strong team leader offering a permanent position within the direct mail industry.
Benefits
* Competitive salary
* Permanent role
* Site canteen
Day to Day duties
* Oversee a team of 10 - 15 people
* Ensure all KPI's are met
* Working to tight deadlines
* Meeting customers expectations
* Ensuring the operation runs smoothly
* Dealing with customer enquiries and complaints
* Answering phone calls
* Responding to email queries
* Building relationships with existing clients
Essential Skills
* Excellent communication skills
* Experience within the direct mail industry
* Strong team leader
* Previous experience as a Manager
* Computer literate
* Experience working within a fast paced environment
* Punctual
* Hardworking
* Excellent attention to detail
* Excellent customer service skills
Training
* Training on Company policies and procedures will be given
Apply
* Apply today by clicking below