Business Administration Apprenticeship - Directorate Support Administrator (Strategy) Location: Cardiff, Wales. Hybrid – minimum of 1 day a week on site, to be discussed further at interview. Salary: £24,433 The Opportunity: Digital Health and Care Wales (DHCW) is looking for a Business Administration Apprentice. The Apprentice will fulfil the role of Directorate Support Administrator in the Strategy Directorate. DHCW’s vision is to provide world leading digital services, empowering people to live healthier lives, and transforming health and care for everyone in Wales. It is a multi-award-winning organisation, and has been twice voted the UK's Best Place to Work in IT. The Strategy Directorate leads the organisation’s Strategy development, the digital projects and programmes for NHS Wales, the planning and PMO function and the strategic engagement with partnering organisations and suppliers. If you want to get involved in some of the biggest health tech projects in the UK, be part of new digital solutions that will impact health and care for three million Welsh people and use your digital administration skills to help make life better for everyone in Wales, we want to hear from you DHCW is a values-led organisation, which offers extensive training opportunities, enabling everyone to develop their career at their own pace. They are committed to recognising and celebrating staff as the most valuable part of the organisation and are committed to building and developing teams that are diverse and inclusive. So, no matter your age, gender, disability status, sexual orientation, religion, or ethnicity - Digital Health and Care Wales will treat you with respect. The Directorate Support Administrator role is part of the Directorate Management team, and is a key to supporting and improving the day-to-day operations of the Directorate, delivering effective and robust administrative support, including email management, meeting scheduling and minute-taking. Working closely with colleagues across the directorate and other key areas within DHCW, you will be responsible for collating and managing information, providing regular and varied administrative support to teams and colleagues, writing reports and presentations, and using Excel and Microsoft PowerBI to analyse information. You may come across any individuals or teams, at any level across the organisation as part of your work. You will play the key role in the administering, scheduling and recordkeeping for the Strategy Directorate Management Service. The postholder will correlate and analyse business sensitive information (verbal, written or electronic) ensuring information is recorded and presented accurately and shared with relevant stakeholders across the organisation. You will take a proactive lead in your own personal and professional development, starting with your apprenticeship, and you will be supported to progress through the organisation. You will be working with high-performing colleagues to support service improvement and the delivery of high-quality health and care services, delivering significant benefits for NHS Wales, health and care professionals, patients and the public. Requirements Good general education, qualified to at least GCSE or equivalent level Administrative/secretarial experience in a busy office environment is advantageous Able to maintaining computerised and paper record keeping systems Dedication and a positive attitude towards your work with a willingness to learn new skills and a drive to make improvements Good communication and interpersonal skills with a courteous and professional manner Ability to prioritise work in a developing environment of competing priorities. Understand the importance of confidentiality. Ability to make full use of IT to facilitate e-working, proficiency in the use of Microsoft Office software including Outlook, Word, Excel, and PowerPoint, and have advanced keyboard skills Understanding of confidentiality Attention to detail with excellent organisational skills Flexible in re-prioritising your own work due to unplanned events and/or urgent requests A team player. Application Process: Please submit a CV and covering letter, please ensure you demonstrate how you meet the criteria for the role. The full Job description and Person Specification is available on request. If you have any queries or any difficulty accessing the information, please contact the DHCW Recruitment team Closing Date – 21st February 2025 Two-stage selection process with Assessment Centre Day followed by Interviews taking place in person in DHCW’s offices in Cardiff The successful applicant may need to pass a DBS check. Digital Health and Care Wales is committed to diversity, equality and inclusion. We actively encourage applications from all sections of the community