Are you ready to embark on a journey where every call is an opportunity to make a difference? Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.
As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers. You'll handle a wide range of inquiries, from resolving issues to answering questions and offering product guidance. Your role is pivotal in ensuring customer satisfaction and fostering long-lasting relationships.
Key Responsibilities:
1. To phone call potential clients and arrange secure appointments for the company’s field based Consultants to visit the client in their home, all calls will be from enquires from the public
2. Listen actively to customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive resolution
3. Educate customers about our products, services, and policies, offering personalised recommendations to meet their needs
4. Collaborate with cross-functional teams to address complex customer issues and escalate as needed to ensure swift resolution
5. Following up calls within expected timeframes and organising call backs at appropriate times
6. Continuously strive to exceed performance metrics and KPIs, including call quality, customer satisfaction, and firs...