The Company:
For 13 years we have been offering our famous EAT.DRINK.PLAY experience with unrivalled street food, bars, shops and entertainment all under one roof. Where else could you eat Greek gyros and catch a Harry Styles party all in one place? Or play crazy golf, eat a Bao and watch Stormzy perform? No where!
In 2011 we created the world’s first pop-up dining and shopping destination in the heart of Shoreditch before opening venues in other iconic locations in Croydon, Wembley and in 2024 we opened in Liverpool and Camden.
We are growing quickly with new sites planned for Bristol and London, so we are delighted to expand our team. Join the thrilling ride at BOXPARK…if you’re ready for a challenge!
The Role:
As a Duty Manager at Boxpark, you will balance your time between deputising for the AGM and ensuring outstanding guest experience. You will champion our Bar & Venue Operations knowledge in all team members and proactively develop the Future Managers and Supervisors within your team.
You will ensure service is speedy and efficient in all departments and maximise sales and standards at all times and maintain an industry-leading guest journey.
You will assist the Senior Management team with everything from Rota's, stock control, consumables ordering, sales driving, team training and shift management. Don't forget we love to develop incredible Team Members who can support you and step into your shoes when you're ready for your next role.
You will be able to resolve guest complaints within the premises, going the extra mile to ensure repeat business and satisfaction of all parties.
The Ideal Candidate for this role:
* A key understanding of customer experience in the hospitality industry
* Ability to adapt to new ideas and change
* Confident, articulate and highly-motivated
* Honest, reliable and hard-working
* Bartender/Cocktail experience
* Solid knowledge of food safety
* A high level of personal integrity and accountability
* Passionate, positive and proactive
* Able to build strong working relationships with team members and tenants
* Confident in managing the venue in the absence of other managers
* Be able to use initiative and problem solve
* Hold a personal licence is an advantage
* Ability to ensure all Health and Safety & Fire procedures are implemented per legal standards.
Applicants must be flexible and only
applicants that can commit to hours that include, daytime, evening and weekend
should apply.
Pay and Benefits
Our people are at the heart of all we do at BOXPARK and therefore as well as well paying competitive salaries, we have some awesome employee perks to make you feel special and supported throughout your journey with us.
Wellbeing -
* Health cash plan in the form of SimplyHealth which provides cash back on dental, optical, prescriptions, online GP and 24/7 counselling.
* Wellbeing champions in all venues and they are all trained Mental Health First Aiders. We run a range of initiatives focusing on mental, financial, physical and social health throughout the year.
Financial -
* Discretionary annual bonus scheme
* Wagestream - Financial planning tool which allows access to your earned wages whenever you need. No more waiting for payday.
* Access to our Cycle to Work scheme to buy a tax-free bicycle, equipment, or both.
TIPs - All guest tips go straight to our teams.
* 50% off drinks
* ‘You’ Time -
* We offer a generous 25 days (plus bank holidays) which rises after one year up to 30 days.
* Not enough holidays….we hear you! We offer a holiday purchase scheme which allows you to purchase an additional 5 days annual leave each year
* Enhanced maternity, paternity, adoption and shared parental leave
* Carers Leave - 2 days paid carers leave per year to help you be there when your dependants need you
Career Progression
* Want to grow and progress in your career? Then Boxpark really is the place to be. We have development programs for all of our team from Bar Team Member up to General Manager.
BOXPARK is an equal-opportunity employer. We are committed to diversity and inclusion and do not discriminate based on race, religion, gender, age, sexuality, gender, or physical ability.