Part Time Admissions Assistant - Adult Community Learning
Fixed Term, Part Time
£23,344 to £25,679 Per Annum, Full Time Equivalent
Location: Colchester
Closing Date: Tuesday 11th March 2025 at 11.59pm
Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 24 months and is a part time role, offering 21 hours per week worked across the following days and times:
* Monday's: 10am till 2.30pm
* Tuesday's: 10am till 2.30pm
* Wednesday's: 10am till 2.30pm
* Thursday's: 10am till 2.30pm
* Friday's: 10am till 2.30pm
The pro rata salary for the role is £13,249.30 to £14,574.57 per annum.
The Opportunity
The Admissions Assistant will be responsible for maintaining electronic records and processing enrolments and registrations in line with Education Skills Funding Agency requirements. The role requires excellent customer service and administration skills, the ability to use systems to accurately record data and key information about our learners, and to apply multiple processes and procedures from different curriculum areas within the service.
ACL offers qualifications to help people move nearer to, enter, or progress within the workplace or gain skills to enhance life chances. The service focuses many of its programmes and activities on the hardest to reach communities within Essex. ACL learners have access to a diverse range of accredited and non-accredited courses which encourage creativity, healthy lifestyles, social inclusion, and engagement.
Accountabilities
* Provide service and support to a wide variety of customers such as those with English as a second language, mental health needs, disabilities, and additional needs.
* Ensure the timely collection and analysis of customer information to determine eligibility for course enrolments in line with ESFA funding requirements.
* Ensure accurate data inputting and maintain records on ACL MIS system, adhering to GDPR requirements.
* Monitor reports and learner activity, contacting customers to obtain necessary information as needed.
* Ensure the collection, receipt, and security of monies and payment systems to contribute to effective processing of income and expenditure.
* Support the MIS and funding manager to ensure the timeliness and accuracy of ESFA reporting.
* Provide excellent customer service to enhance the learning experience, working collaboratively with other ACL staff.
The Experience You Will Bring
Essential:
* Educated to level 2 (GCSE) in Business Administration, or equivalent by experience.
* Proven customer service and communication skills for face-to-face, phone, email, and remote interactions.
* Good working knowledge of IT, particularly Microsoft packages including Word, Excel, Teams, and Outlook.
* Experience in accurate data input with the ability to review, amend, and produce management information.
Desirable:
* Experience in a customer-focused environment, with strong communication skills to engage with adults and those with special needs.
* Experience engaging with a diverse range of learners with various needs and culturally diverse backgrounds.
* Requirement to travel between centres as needed - driving licence desirable.
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