Job summary
We are looking for a person who thrives on providing excellent customer service and patient care to join our friendly, energetic practice.
You must have excellent administrative, IT and communication skills and the ability to adapt to different situations as they arise. You will be part of a busy reception team delivering high quality support for our patients. Specific training given although an interest in IT is preferable.
We are looking for up to full time hours.
Main duties of the job
As part of a team, to achieve a smooth running and efficient surgery for both GPs and patients and to provide all necessary administrative support required by the Practice
Prime Objectives
To provide an efficient and professional reception service during surgeries and clinics
To ensure that all record keeping, both manual and computerised, is accurate and up to date
To respect patient confidentiality at all times
Main Duties
Running the appointment and associated IT systems accurately and to maximise use of available time
Dealing with queries by reference to both computerised and manual records
Clerical work related to the reception function
Excellent telephone communication with patients
Opening and closing premises, ensuring readiness for use and security out of hours
Data quality - scanning patient records and incoming mail, ensuring they are saved correctly in the patient notes
Identifying relevant clinical information documented in patient correspondence and completing any detailed actions such as arranging appointments, referrals, tests and follow-up appointments.
Prepare documents for review by GPs as necessary.
Other such duties as required for the smooth running of the practice
About us
Caterham Valley Medical Practice is a modern friendly Practice representing one of the three sites which make up The House Partnership.
We are a forward thinking, well organized training practice with a high reputation for quality and standards. We encourage and support the personal development of all our staff and are keen to ensure the right person joins our friendly team.
14 Partners across the whole Partnership
Purpose built practice
GMS, 10,000 patients (39,000 across the two site Partnership)
Nurse Practitioners and Clinical Pharmacists
Training Practice for Registrars, Medical students & Nurses
EMIS Web
Consistently high QOF achievement
Job description
Job responsibilities
Job Purpose
As part of a team, to achieve a smooth running and efficient surgery for both GPs and patients and to provide all necessary administrative support required by the Practice
Prime Objectives
To provide an efficient and professional reception service during surgeries and clinics
To ensure that all record keeping, both manual and computerised, is accurate and up to date
To respect patient confidentiality at all times
Main Duties
Running the appointment and associated IT systems accurately and to maximise use of available time
Dealing with queries by reference to both computerised and manual records
Clerical work related to the reception function
Answering telephone calls from patients, providing a high level of customer service
Opening and closing premises, ensuring readiness for use and security out of hours
Identifying relevant clinical information documented in patient correspondence and completing any detailed actions such as arranging appointments, referrals, tests and follow-up appointments.
Prepare documents for review by GPs as necessary.
Other such duties as required for the smooth running of the practice
Person Specification
Experience
Essential
1. Working with people
Desirable
2. IT skills